911 Communication Dispatch Supervisor

Under general supervision, the Dispatch Supervisor is a non-sworn supervisory position in the Marshal’s Office with specific responsibilities for the operations of the Communication Center; and to perform a variety of administrative duties related to operations of telecommunications. This includes supervising E911 Dispatchers, scheduling, training, evaluating work incidents, performance evaluations, and other reports pertinent to performance, training, and discipline.

PRIMARY DUTIES AND RESPONSIBILITIES:

The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties. 

• Participate in the development and implementation of goals, objectives, policies, and priorities for police communications and dispatch services. Review existing procedures and make recommendations to improve operational schedules, efficiency and effectiveness. 
• Assign, schedule, supervise, evaluate, and assist in the selection of communications staff involved in dispatching and receiving emergency and routine calls for service. Assess training needs and facilitate appropriate training. Act as a liaison between the Communications Center and other Divisions within the Marshal’s Office and other government agencies.        I.T. liaison between CVMO, Spillman Software, and other area agencies sharing the database. 
• Submit recommendations and justifications for annual budget items for the Communications Center. 
• Administer the phone systems for the department, 911 systems, and I.T. upgrades within the Communications Center. Serve as the System Security Officer for the Arizona Criminal Justice Information System and Systems Administrator for the Spillman Computer Aided Dispatch and Records Management System. 
• Performs other related, similar or logical duties as assigned or required.

MANAGERIAL RESPONSIBILITIES:

Directly supervises all personnel assigned to the Communication Center.

Required Licenses or Certifications:

• Must obtain Terminal Operator Certification for access to Arizona Criminal Justice Information System. 

Required Knowledge of:

• Town and department procedures, rules, regulations, and general orders.
• Principles, practices, and procedures of emergency and routine public safety communications.
• Basic leadership and supervisory practices and techniques.
• State and federal rules and regulations regarding the operation of the Communication Center.
• Geographic features and streets within the Town of Camp Verde.
• CAD and telecommunications system methods, programs, and equipment as applied to public safety dispatching.
• Law enforcement liability and loss prevention practices. 

Required Skill in:

• Planning, organizing, directing, and evaluating the effectiveness of Communication operations.
• Applying and teaching telecommunication methods, practices and procedures, with the ability to recall and apply in specific situations.
• Directing, assigning, and supervising the work of dispatchers.
• Working in multi-tasking situations.
• Providing technical assistance in the operation and maintenance of voice and radio communications, E911 systems, troubleshoot the network systems and respond to requests for assistance from system users.
• Preparing clear and concise reports and analyses.
• Communicating effectively both orally and in writing.
• Fostering and maintaining a high level of morale and discipline.

Associates degree in communication, criminal justice, management, or closely related field; AND two years of experience in a law enforcement agency involving telecommunications and 911 systems; OR any combination of education, training, and experience that provides the desired knowledge, skills, and other characteristics. 

Salary : $29 - $35