Customer Service Specialist

Marana is one of the fastest growing communities in Southern Arizona, located approximately 20 minutes northwest of downtown Tucson and 75 minutes southeast of Phoenix. Â The Town makes its decisions based on a Strategic Plan that has five focus areas: Cherished Heritage, Vibrant Community, Thriving Commerce, Healthy Lifestyles, and Proactive Public Services.

Marana's standards are high. We are an organization of excellence and have developed four Cultural Value Statements that provide the guidelines for how we work together. Â Our Cultural Values are: Dedicated Service, Respect, Teamwork and Engaged Innovation.

The Town of Marana is seeking a Customer Service Specialist to work in the Finance Department assisting in the reception desk and payment center. This is a full-time position and an exciting opportunity for someone interested in providing excellent customer service and administrative support to the department, general public and staff, while processing payments in a fast paced environment.

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The Town offers a competitive benefits package

https://www.maranaaz.gov/Departments/Human-Resources/Benefits-Compensation

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Alternative work schedules may be available after 6 months of hire date.

Expected Hiring Range: $17.87 - $21.89 per hour

Salary Range: $17.87 - $25.91 per hour

• Placement within the salary range is dependent on direct experience, internal equity and/or budget
  
  

Examples of Duties

• Provides town-wide customer service; answers and directs calls utilizing a multi-line phone system
• Provides service and direction to the general public, employees and visitors
• Provides administrative support; maintains and updates calendars; orders office supplies; files, copies, faxes, emails scans documentsÂ
• Processes and distributes incoming/outgoing mail and packages
• Processes and administers fleet pool vehiclesÂ
• Maintains and distributes monthly reports
• Creates and follows up on maintenance requests
• Processes payments in multiple software platforms
• Manages and balances cash drawers within multiple payment systems
• Maintains security of cash drawer and cash negotiable items
• High school diploma or GED equivalency plus six months of additional education or trainingÂ
• Over one year experience performing customer service and clerical duties within an office environment and/or over one year experience cashieringÂ
• Must be an Arizona Notary Public or must obtain within 3 months of hire.Â
  
  

An equivalent combination of education and relevant experience that provides the desired knowledge, skills & abilities to successfully perform essential functions may be considered.

Preferred Qualifications

• Ability to speak and comprehend SpanishÂ
• Skilled in utilizing multi-line phones
• Knowledge of Microsoft Suite including Word and ExcelÂ
• Experience with payment/accounting software programs
  
  

RECRUITMENT PROCESS

To be considered for this position, all applicants must complete the Town of Marana application form in its entirety online at https://www.governmentjobs.com/careers/marana. Providing a resume is welcome; however, it will not substitute for completing all required sections of the application. Minimum qualifications will be reviewed and evaluated based solely on the information provided in the application. Incomplete applications or applications lacking the required details may result in disqualification from the hiring process. This recruitment will close on 03/17/2025

Application Status Updates

All status updates regarding your application will be sent via email. Please ensure you provide a valid email address and regularly check your inbox, including your junk or spam folders, for important notifications throughout the hiring process.

TOWN OF MARANA CONTACT INFORMATION

11555 West Civic Center Drive

Marana, AZ 85653

www.maranaaz.govph (520) 382-1900 Â / Â fx (520) 382-3500

QUESTIONS

Human Resources Staff Contact

Krista Devlin / 520-382-1921 / kdevlin@maranaaz.gov

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For technical issues with the NEOGOV site, please contact Customer Support at 1-855-524-5627.

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The Town of Marana is an equal opportunity employer. If you require a reasonable accommodation at any stage of the application/exam process due to a disability, please contact the Human Resources Department prior to any deadlines related to this recruitment process. Please contact the Human Resources Department if you would like this publication in an alternative format.