What are the responsibilities and job description for the Assistant Technology Coordinator - MIS and Radio Communications Systems position at Town of Merrimack?
Under general direction of the Technology Coordinator, assisting in the development, implementation, and maintenance of the Town’s management information system (MIS) including the computer network and personal applications and operations; trains and assists users of personal computers, radio equipment and in resolving daily operational and/or technical problems.
Supervision Received
Works under the general supervision of the Technology Coordinator, who outlines departmental policy, makes work assignments, and evaluates work in terms of effectiveness of results. Performs duties with some independence, exercises judgment and tact in answering inquiries and determining correct course of action with matters warranting superior’s attention.
Supervision Exercised
None.
(Any position may not include all duties listed, nor do the listed examples include all duties, which may be found in positions of this class.)- Performs Emergency Radio Communication System and portable radio troubleshooting, maintenance, and repairs. (Motorola APX Radio Platform or other radio platform(s) chosen by the Town)
- Performs hardware and software maintenance duties.
- Assists in the day-to-day operations of computers and devices under the Town of Merrimack’s jurisdiction. This includes workstations, servers, network switches, routers, radio equipment, VoIP phones, Copier/Printer/scanners, fax machines, etc. located at the Town Hall, as well as multiple off-site locations.
- Provides assistance in the use of applications of operating system software..
- Troubleshoot and correct hardware/software computer and network problems
- Assists with planning for short and long-term expansion of the IT/GIS.
- Assists in maintaining and configuring active directory as users and group policy change.
- Assists Technology Coordinator in evaluation of departmental requests for system enhancements/modifications, and performs enhancements/modifications as appropriate.
- Assists the Coordinator in the development and implementation of the Town’s Internet strategies, including website development, e-mail access and business strategies via the world wide web.
- Assists with preparation of annual MIS budget.
- Helps maintain the Town of Merrimack’s web site.
- Provide prompt, courteous customer service to all Town employees, and vendors as needed with respect to technology needs.
- Assists in the delivery and setup of new computer and technology equipment.
- Provides technical assistance and training for the integration of technology to Town departments.
- Other duties, as required.
Duties require knowledge of computer science as well as knowledge of current principles, practices, and applications of data processing and information systems and emergency radio systems. Knowledge of hardware equipment, knowledge of modern office practices and procedures including experience using personal computers with IT software applications, radio equipment, printers, VoIP telephones, , copy machines, and facsimile machines.
Ability to handle multiple tasks and work independently. Ability to assist the Technology Coordinator in all duties and functions to maintain and support the Town’s technology systems and set up and maintain computer workstations and applicable software. Ability to configure and troubleshoot computer problems including Active Directory. Ability to troubleshoot problems arising from Town owned computer workstations.
Ability to research and test new server and client software. Ability to keep technology skills current. Be a flexible team player.
Willingness to learn new skills and be a team-lead for various tasks.
Windows server operation and configuration, IP and routing protocols; DHCP, Active Directory, Exchange, Web, FTP and related technologies; application of diagnostic programs utilized in system maintenance and problem resolution; problem diagnostic programs; parts replacement; Motorola radio APX equipment, and software problem resolution.
Work Environment
The employee performs work in a municipal office setting subject to frequent interruptions from employees. The position also requires travel to other Town buildings outside the Town Hall where the employee may be subject to garage, basement, or solid waste and wastewater facility-type settings. May occasionally be required to return to work outside of normal work schedule, including weekends and holidays, to attend to urgent IT matters. May occasionally be required to work before or after normal work hours to complete projects and routine maintenance while offices are not occupied.
Associates Degree in computer science, business administration or related field (Bachelor’s degree preferred); minimum of three (3) years of experience in information technology systems management, preferably in a municipal setting or an equivalent combination of education and experience, including experience managing Microsoft and VMWare servers and associated hardware including but not limited to Active Directory, Group Policy, SQL server, and SAN technology. Experience with cloud and hybrid environments. Other duties include PC desktop troubleshooting. Linux/Unix experience is helpful. Motorola APX Radio Equipment is helpful. Valid driver’s license required.
Microsoft certifications, MCP, MCSE, or MCSA desirable, but not required. Microsoft Exchange and SQL experience required; certification desirable but not required. Gateway router and firewall experience required; certification desirable but not required. Apple Device setup troubleshooting and support iPhone, iPad, and MacBook.
Salary : $34 - $38
