What are the responsibilities and job description for the HUMAN RESOURCES SPECIALIST - $2,000 HIRING BONUS (2 VACANCIES) position at Town of Mooresville, NC?
Salary : $47,072.00 - $73,618.00 Annually
Location : 413 North Main Street, NC
Job Type : Full-Time
Job Number : 202300264
Department : HUMAN RESOURCES DEPARTMENT
Opening Date : 01 / 10 / 2025
Closing Date : 1 / 24 / 2025 11 : 59 PM Eastern
FLSA : Non-Exempt
General Statement of Duties
Performs responsible paraprofessional work in support of the organization's human resources department.
Distinguishing Features of the Class
An employee in this class serves as the primary customer contact in the Human Resources Service Center environment utilizing knowledge base and case management tools to assist customers in completing human resources transactions. Work involves following detailed and numerous steps and other related activities in applying specific human resource procedures and guidelines, in gathering and compiling employee and position information, performing payroll functions, and processing records related to personnel functions such as employment and benefits administration. Guidance is received as new or unusual situations occur. Most contacts are with Town employees, applicants, vendors, and the public in the gathering and transmittal of information.
Work is performed under regular supervision and is reviewed for adherence to laws and procedures, customer service, and accuracy. PLEASE NOTE : Scheduled hours for this position are Monday through Friday, from 8 : 30am to 5pm.
Duties and Responsibilities
With appropriate authorization, performs entry of a variety of employee actions and system maintenance changes in various HRIS systems.
Interacts with customers via telephone, email, and walk-ins to answer questions and assist in the completion of human resources transactions.
Utilizes knowledge base information to answer customer inquiries. Inputs, updates, and / or retrieves information from various human resource or payroll systems.
Explains insurance coverage and other benefits to customers and assists customers in completing enrollment in benefits programs.
Provides information to answer questions from customers regarding human resources transactions.
Maintains electronic personnel records; conducts research to verify employment data and salary records.
Documents all contacts and outcomes within the center's case management software application.
Routes calls to appropriate staff and / or office.
Performs all work in accordance with established call / service center standards.
Maintains and updates employee files and databases.
Coordinates pre-hire employment activities including background checks, drug screenings, physical and pre-hire communication.
Provides general administrative support to the Human Resources department in the administration of a variety of programs and day-to-day operations.
Ensures strict confidence of employee actions, benefits, sensitive human resource issues, and employee files.
Performs other duties as requested.
Minimum Education and Experience
An associate degree in human resources or business administration from an accredited community college and one to three years of human resources experience, and at least one year of experience handling payroll changes and additions, or a High School Diploma / GED, and four to six years of human resources experience and at least two years of experience handling payroll changes and additions or an equivalent combination of education and experience.
Preferred Qualifications
One year of experience in human resources providing front-line customer service, and one year of experience with an HR Information System. SHRM, PHR or PSHRA certification.
We offer a complete benefits package to full-time employees including health care, dental, vision, retirement, deferred compensation plans, flexible spending accounts, life insurance, long-term disability, holidays, vacation, and sick leave.
Part-time employees who work an average of 30 hours per week over the course of a year, receive benefits on a pro-rated basis.
To learn more details, click the following link.
This position is not remote and involves daily and frequent in person interactions with external and internal customers. Are you still interested in the position?
The permanent schedule for this position is 8 : 30 am - 5 : 00 pm, Monday- Friday. Are you still interested in the position?
Do you have at least an associate degree in human resources or business administration from an accredited community college?
How many years of direct HR work experience do you have?
What HR Information System(s) have you used?
How many years of experience do you have handling employee payroll changes and additions?
What payroll system(s) have you used?
If applicable please describe your work experience in HR providing front-line customer service and the number of years. If not applicable enter N / A.
Required Question
Salary : $47,072 - $73,618
