Community Program Supervisor

The Program Supervisor is responsible for coordinating all recreational programming for the Richard A. Carlucci Recreation & Aquatics Center and other designated parks facilities.

Duties include, but are not limited to:

1. Coordinates the programming of all guest activities in the Carlucci Center and designated facilities to include group fitness classes, recreation/building programs including camps and sports leagues, contracted programs and assisting with aquatic programs as needed.  
2. Provides excellent guest service by answering questions and responding to their needs in a timely manner.
3. Manages the purchasing of supplies for programs and overall programming operations. 
4. Works to recruit and fill programs with participants that are offered by the Carlucci Center.
5. Records registration information for all programs, as requested.
6. Coordinates schedules for the aerobics instructors, Camp, PJBL, parks youth leagues and other programs.
7. Works with the publishing vendor and Communications Director by providing the appropriate information for and editing the Parks and Recreation Department Program Guide.
8. Monitors the performance and service provided by contracted programmers and records invoices per the guidelines of the contract to include: monitoring the budget and assessing work quality.
9. Prepares extensive monthly and annual reports relating to the budget and programming operations of the Carlucci Center including reporting on cost recovery goals.
10. Assists with the development of and manages the programming operational budget. 
11. Works closely with the Assistant Aquatic Manager and Special Events Coordinator for the collaborative management of all Carlucci Center programing.
12. Works closely with the Leisure Services Manager to develop short-term and long-term planning goals and capital improvement recommendations with regards to programming.
13. Participates on the marketing and promotions team to market and promote use and sales at assigned facilities and assists with the development of recreation marketing materials and brochures.
14. Conducts market research to determine customer satisfaction and opportunities to improve and/or add programs and services.
15. Regularly supervises, instructs and participates in all recreation and aquatic programming and special events.
16. Assists with supervision and staffing of the Carlucci Center and parks operations as needed.
17. Attends meetings, as assigned.

Supervisory Responsibilities: Supervises part-time programming employees and volunteers. Employee carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; scheduling and approving time worked; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.   

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty according to the requirements of the organization. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

Town-related Competencies: To perform this job successfully, all employees working in the Town should demonstrate the following competencies:

• Teamwork and Collaboration - Gets along with and maintains positive relationships with coworkers. Is willing to help with all types of work, no matter how big or small the task. Asks for and listens to coworkers’ feedback; incorporates feedback into revised processes. Positively reinforces team members for their contributions and accomplishments. Admits mistakes when they occur, learns from them, and enables others to do the same. 
• Service to Citizens - Always represents the Town of Plainfield well; maintains personal accountability and ownership for customer service. Let customers know that he/she is willing to work with them to meet their needs. Follows up to ensure that requests and concerns are resolved. Understands customer problems and needs; quickly and effectively solves customer problems. Does more than what is normally required to resolve customer concerns. 
• Professionalism - Demonstrates professionalism in appearance and actions. Maintains timely, personable, and effective communications with citizens and the general public, and local or intergovernmental contacts and neighboring community leaders. Demonstrates flexibility and a positive attitude when change occurs. Does not participate in conversations or actions that are disrespectful to others. Uses Town resources and assets wisely, efficiently, and according to Town policy. 
• Dependability - Attends work as scheduled; follows the attendance policy and informs his/her manager of absences in advance. Accepts assignments willingly and can be counted on to complete tasks on time. Completes tasks accurately and thoroughly, eliminating the need for close review. Timely follow-through on tasks and projects issued by the Department Head, Town Manager, or Town Council. Does what he/she commits to doing. 
• Interpersonal Communications - Communicates clearly, accurately, and respectfully with coworkers and customers. Keeps the Town Council well-informed of any incidents or issues; especially regarding offsite incidents. Keeps sensitive and confidential matters private. Listens to others and seeks to understand others’ perspectives. Willingly accepts feedback and incorporates it into work activities and interactions. 
• Job Knowledge and Work Habits - Takes pride in work and coworkers; performs work with a positive attitude that enables others to perform well. Is willing to ask questions when the job or task is not fully understood. Willingly participates in training to maintain or enhance current knowledge of principles, procedures, methods, and/or technology. Maintains an optimistic outlook when faced with difficulty or change and makes an effort to overcome obstacles. Retains the expected job knowledge; helps others by sharing knowledge.

Job-related Competencies – To perform this job successfully, employees in this job should demonstrate the following competencies:

• Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.
• Delegation – Delegates work assignments; matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results.
• Cost Consciousness - Works within approved budget; Develops and implements cost saving measures; Conserves organizational resources.
• Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.

Education and/or Experience: Bachelor’s degree (B.A. /B.S.) from a four-year college or university; and three years related programming experience and/or training preferred; or equivalent combination of education and experience. Previous experience managing programming in a large recreation facility is required. Certified Park and Recreation Professional designation is desired.

Other Skills and Abilities: The following skills and abilities are either required or desired.

• Computer software skills required include: Microsoft Outlook, Word, Excel, PowerPoint, and Rec Trac.
• The ability to make sound and rational decisions including exercising independent judgment within established protocols and guidelines is required.
• The ability to develop and maintain a comprehensive knowledge of current principles, codes, and safety protocols and risk management relating to recreation facility operation and programs is required.
• The ability to enforce rules and follow all established protocols and guidelines is required.
• A general understanding of accounting principles and practices and report writing, while paying close attention to detail is required.
• The ability to resolve conflicts between employees and between employees and guests is required.
• The ability remain current with all required licenses, certifications and in-service requirements is required.
• First Aid, AED, and CPR certifications are required.
• The ability to operate a computer, printer, copy machine, scanner, fax machine, and other office equipment is required.
• The ability to speak, read and write in English is required. Spanish is desired.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

While performing the duties of this job, the employee is regularly required to sit; stand; walk; use hands to finger, handle, or feel; reach with hands and arms; talk or hear; and taste or smell. The employee is occasionally required to climb or balance; and stoop, kneel, crouch, or crawl. The employee is frequently required to lift and/or move up to 50 pounds. 

Specific vision abilities required by this job include close vision (clear vision at 20 inches or less), distance vision (clear vision at 20 feet or more), color vision (ability to identify and distinguish colors), peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point), depth perception (three-dimensional vision, ability to judge distances and spatial relationships), and the ability to adjust focus (ability to adjust the eye to bring an object into sharp focus).

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

While performing the duties of this job, the employee frequently is exposed to wet or humid conditions (non-weather); working near moving mechanical parts; and the risk of electrical shock when working with office equipment; and outdoor weather conditions. The employee occasionally is exposed to fumes or airborne particles; toxic or caustic chemicals; and vibration. The noise level in the work environment is usually quiet to moderate.

While the RAC is open from 5:30 a.m. to 10:00 p.m., Monday through Saturday, and 12:00 p.m. to 9:00 p.m. on Sunday, this position may require work beyond these hours and on holidays. It also may require the ability to drive a Parks and Recreation Department vehicle. Thus, a valid driver’s license may be required.

Salary : $19 - $23