What are the responsibilities and job description for the IT Technician position at Town of Queen Creek, AZ?
Description
Are you a tech-savvy professional eager to make a meaningful impact? The Town of Queen Creek is thrilled to announce brand new IT Technician positions across three dynamic areas: General IT Support, AV/Information Technology, and the Police Department. Join our forward-thinking team and help us drive technological excellence in our community!
IMPORTANT APPLICANT INFORMATION:
The advertised salary range provided covers the entire compensation spectrum for the position classification. The anticipated hiring range for this role is between $49,969.40 to $59,963.02 annually. It's essential to note that the actual salary offered will be determined based on several factors, including skills, qualifications, experience, education, licenses, training, and internal equity considerations.
This position requires flexibility in working hours, including the ability to work evenings, weekends, and holidays as part of a rotating schedule.
Special Requirement: Due to the supporting role of this position within the Police Department, a thorough background investigation, including a polygraph examination, will be conducted
- Recruitment Closing Date: Sunday, April 6, 2025, 11:59 PM
- First round of interviews: Week of April 28, 2025
- Second round of interviews: Week of May 5, 2025
JOB CLASSIFICATION SUMMARY
Positions assigned to this class will be at the forefront of technical support, addressing diverse issues, performing installations and upgrades, and ensuring the smooth functioning of IT infrastructure. You'll provide both remote and onsite assistance, troubleshoot hardware and software problems, and contribute to maintaining inventory and supplies.
DISTINGUISHING CHARACTERISTICS
This is a fully qualified, experienced level within the IT department, focusing on providing technical support, troubleshooting, and maintaining IT infrastructure. The IT Technician plays a crucial role in ensuring the smooth functioning of computer systems and assisting users with technical issues. They possess a solid understanding of computer hardware, software, and networking concepts, along with strong problem-solving and communication skills.
Examples of Duties
ESSENTIAL DUTIES
The following are intended to describe core work functions of this classification. While the level and broad nature of essential duties may not change, specific work tasks will vary over time depending on the Town’s needs.
- Provide technical support to users, promptly addressing hardware and software issues.
- Perform troubleshooting and diagnostic procedures efficiently.
- Assist in the installation, configuration, and maintenance of computer systems, software, and peripherals.
- Conduct routine system checks and updates for optimal performance and security.
- Maintain inventory of IT equipment and supplies, assisting with procurement activities.
- Deploy new IT hardware and software packages as directed.
- Research technical issues, recommend solutions, and track until resolution.
- Provide technical assistance, training, and cross-training to system users.
- Maintain absolute confidentiality of work-related issues and customer records.
- Perform other related duties as required.
POSITION SPECIFIC DUTIES:
Assignment to a competency rank is at the sole discretion of the Town and is based on the achievement of all of the following in combination: education, experience, assigned duties, certification and license requirements.
If Assigned to AV (Audio Video/Information Technology):
In addition to the core responsibilities, the IT Technician may be tasked with overseeing audio and video recording equipment, managing AV setups for events, and ensuring the functionality of AV systems. They should have familiarity with AV technologies such as sound systems, microphones, projectors, and video conferencing equipment.
If Assigned to Police Department:
When assigned to the Police Department, the IT Technician may be responsible for supporting specialized law enforcement software, maintaining in-car computers and cameras, and assisting with the implementation of technology solutions to enhance policing efforts. They should be familiar with law enforcement procedures and possess the ability to work effectively in a law enforcement environment.
Typical Qualifications
MINIMUM QUALIFICATIONS (at job entry)
Education and Experience:
High School Diploma or GED and 2 years of related experience; or an equivalent combination of directly related education and experience.
LICENSING/CERTIFICATION REQUIREMENTS
- Driver’s License;
- Relevant IT certifications (e.g., CompTIA A , Microsoft Certified IT Professional) preferred.
Special Requirements:
To be eligible, incumbents cannot be on the Office of Inspector General (OIG) list of Excluded Individuals/Entities (LEIE).
- Basic understanding of computer hardware, software, and networking principles.
- Familiarity with troubleshooting techniques and diagnostic tools.
- Knowledge of Microsoft Windows operating systems.
- Understanding of IT security best practices.
- Windows desktop administration principles and practices;
- Customer service principles and practices;
- Standard office equipment including the computer and programs relevant to the performance of applicable duties and responsibilities.
SKILLS
- Strong problem-solving abilities and attention to detail.
- Excellent communication skills, both verbal and written.
- Ability to work independently and collaboratively in a team environment.
- Proficiency in using common IT tools and applications.
- Customer service-oriented approach to providing technical support.
The following is a list of employment benefits offered by the Town of Queen Creek to full-time employees. The list is for informational purposes only. It does not create or connote any contractual rights or obligations. Additional details will be provided upon hire and are available in the Town of Queen Creek Employee Handbook.
Major Benefits for Full-Time Employees
(Employees choose the benefits that best meet their needs.)
- Health Insurance
- Dental Insurance
- Vision Insurance
- Pre-tax unreimbursed medical and dependent care flexible spending accounts
- Arizona State Retirement System membership
- Short-term and Long-term disability insurance for the employee
- Town-paid basic life insurance
- Optional employee-paid employee and dependent supplemental life insurance
- Commuter life insurance for business travel and travel to and from work
- Deferred compensation plan (457) with employer match
- Retirement Health Savings Account
- Optional enrollment in Identity Protection Program
- Paid holidays, plus one floating holiday annually
- Vacation leave hours annually
- Four weeks of Paid Parental Leave
- Optional income replacement insurance
- Worker's compensation insurance
- Employee assistance program; offers confidential individual/family, marriage, legal and financial counseling
- Training opportunities and continuing education opportunities, including tuition reimbursement for pre-approved programs
- Direct deposit of paychecks
- Wellness Programs with incentives
Salary : $49,969 - $59,963
