IT Technician

Are you a tech-savvy professional eager to make a meaningful impact? The Town of Queen Creek is thrilled to announce brand new IT Technician positions across three dynamic areas: General IT Support, AV/Information Technology, and the Police Department. Join our forward-thinking team and help us drive technological excellence in our community!
 
IMPORTANT APPLICANT INFORMATION:
 
The advertised salary range provided covers the entire compensation spectrum for the position classification. The anticipated hiring range for this role is between $49,969.40 to $59,963.02 annually. It's essential to note that the actual salary offered will be determined based on several factors, including skills, qualifications, experience, education, licenses, training, and internal equity considerations.  
 
This position requires flexibility in working hours, including the ability to work evenings, weekends, and holidays as part of a rotating schedule.

Special Requirement: Due to the supporting role of this position within the Police Department, a thorough background investigation, including a polygraph examination, will be conducted

• Recruitment Closing Date: Sunday, April 6, 2025, 11:59 PM
• First round of interviews: Week of April 28, 2025
• Second round of interviews: Week of May 5, 2025

JOB CLASSIFICATION SUMMARY
 
Positions assigned to this class will be at the forefront of technical support, addressing diverse issues, performing installations and upgrades, and ensuring the smooth functioning of IT infrastructure. You'll provide both remote and onsite assistance, troubleshoot hardware and software problems, and contribute to maintaining inventory and supplies.

DISTINGUISHING CHARACTERISTICS
This is a fully qualified, experienced level within the IT department, focusing on providing technical support, troubleshooting, and maintaining IT infrastructure. The IT Technician plays a crucial role in ensuring the smooth functioning of computer systems and assisting users with technical issues. They possess a solid understanding of computer hardware, software, and networking concepts, along with strong problem-solving and communication skills.ESSENTIAL DUTIES
The following are intended to describe core work functions of this classification.  While the level and broad nature of essential duties may not change, specific work tasks will vary over time depending on the Town’s needs.
 

• Provide technical support to users, promptly addressing hardware and software issues.
• Perform troubleshooting and diagnostic procedures efficiently.
• Assist in the installation, configuration, and maintenance of computer systems, software, and peripherals.
• Conduct routine system checks and updates for optimal performance and security.
• Maintain inventory of IT equipment and supplies, assisting with procurement activities.
• Deploy new IT hardware and software packages as directed.
• Research technical issues, recommend solutions, and track until resolution.
• Provide technical assistance, training, and cross-training to system users.
• Maintain absolute confidentiality of work-related issues and customer records.
• Perform other related duties as required.

POSITION SPECIFIC DUTIES:
Assignment to a competency rank is at the sole discretion of the Town and is based on the achievement of all of the following in combination: education, experience, assigned duties, certification and license requirements.

If Assigned to AV (Audio Video/Information Technology):
In addition to the core responsibilities, the IT Technician may be tasked with overseeing audio and video recording equipment, managing AV setups for events, and ensuring the functionality of AV systems. They should have familiarity with AV technologies such as sound systems, microphones, projectors, and video conferencing equipment.

If Assigned to Police Department: 
When assigned to the Police Department, the IT Technician may be responsible for supporting specialized law enforcement software, maintaining in-car computers and cameras, and assisting with the implementation of technology solutions to enhance policing efforts. They should be familiar with law enforcement procedures and possess the ability to work effectively in a law enforcement environment.MINIMUM QUALIFICATIONS (at job entry)

Education and Experience:  
 
High School Diploma or GED and 2 years of related experience; or an equivalent combination of directly related education and experience.
 
LICENSING/CERTIFICATION REQUIREMENTS 

• Driver’s License;
• Relevant IT certifications (e.g., CompTIA A , Microsoft Certified IT Professional) preferred.

Special Requirements:
To be eligible, incumbents cannot be on the Office of Inspector General (OIG) list of Excluded Individuals/Entities (LEIE).

KNOWLEDGE

• Basic understanding of computer hardware, software, and networking principles.
• Familiarity with troubleshooting techniques and diagnostic tools.
• Knowledge of Microsoft Windows operating systems.
• Understanding of IT security best practices.
• Windows desktop administration principles and practices;
• Customer service principles and practices;
• Standard office equipment including the computer and programs relevant to the performance of applicable duties and responsibilities.

SKILLS

• Strong problem-solving abilities and attention to detail.
• Excellent communication skills, both verbal and written.
• Ability to work independently and collaboratively in a team environment.
• Proficiency in using common IT tools and applications.
• Customer service-oriented approach to providing technical support.

OVERALL PHYSICAL STRENGTH DEMANDS:

Physical Strength for this classification is indicated below with an “X”
X	Sedentary: Exerting up to 10 lbs. occasionally or negligible weights frequently; sitting most of the time.
	Light: Exerting up to 20 lbs. occasionally, 10 lbs. frequently, or negligible amounts constantly OR requires walking or standing to a significant degree.
	Medium: Exerting 20-50 lbs. occasionally, 10-25 lbs. frequently, or up to 10 lbs. constantly.
	Heavy: Exerting 50-100 lbs. occasionally, 10-25 lbs. frequently, or up to 10-20 lbs. constantly.
	Very Heavy: Exerting over 100 lbs. occasionally, 50-100 lbs. frequently, or up to 20-50 lbs. constantly.

PHYSICAL DEMANDS:

C	F	O	R	N
Continuously	Frequently	Occasionally	Rarely	Never
2/3 or more time	1/3 to 2/3 of time	Up to 1/3 time	< 1 hour per week	Never occurs

Note: This is intended as a description of the way the job is currently performed. It does not address the potential for accommodation.

Physical Demand	Brief Description	C	F	O	R	N
Standing	Communicating with co-workers, observing work site, observing work duties			X
Sitting	Desk work	X
Walking	To other departments/offices/office equipment			X
Lifting	Supplies, files				X
Carrying	Supplies, files				X
Pushing/Pulling	File draws, tables and chairs				X
Reaching	For supplies, for files		X
Handling	Paperwork		X
Fine Dexterity	Computer keyboard, telephone pad, calculator, calibrating equipment	X
Kneeling	Filing in lower drawers, retrieving items from lower shelves/ground				X
Crouching	Filing in lower drawers, retrieving items from lower shelves/ground				X
Crawling	Under equipment				X
Bending	Filing in lower drawers, retrieving items from lower shelves/ground				X
Twisting	From computer to telephone, getting inside vehicles				X
Climbing	Stairs, step stool				X
Balancing	On step stool				X
Vision	Reading, computer screen, driving	X
Hearing	Communicating with co-workers and public and on telephone, listening to equipment	X
Talking	Communicating with co-workers and public and on telephone	X
Foot Controls	Driving				X
Other (Specify)

MACHINES, TOOLS, EQUIPMENT, SOFTWARE AND HARDWARE:
Standard office equipment; vehicle
 
ENVIRONMENTAL FACTORS:
    

D

W

M

S

N

Daily

Several Times Per Week

Several Times Per Month

Seasonally

Never

Health & Safety Factors

D

W

M

S

N

Health & Safety Factors

D

W

M

S

N

Mechanical Hazards

X

Respiratory Hazards

X

Chemical Hazards

X

Extreme Temperatures

X

Electrical Hazards

X

Noise and Vibration

X

Fire Hazards

X

Wetness/Humidity

X

Explosives

X

Physical Hazards

X

Communicable Diseases

X

Physical Danger or Abuse

X

Other (Specify Below

 

PROTECTIVE EQUIPMENT REQUIRED:
None
 
 
NON-PHYSICAL DEMANDS:

C	F	O	R	N
Continuously	Frequently	Occasionally	Rarely	Never
2/3 or more time	1/3 to 2/3 of time	Up to 1/3 time	< 1 hour per week	Never occurs
Description of Non-Physical Demands	C	F	O	R	N
Time Pressure				X
Emergency Situation					X
Frequent Change of Tasks			X
Irregular Work Schedule/Overtime				X
Performing Multiple Tasks Simultaneously		X
Working Closely with Others as Part of a Team		X
Tedious or Exacting Work		X
Noisy/Distracting Environment				X
Other (Specify Below)

PRIMARY WORK LOCATION:

X	Office Environment
	Warehouse
	Shop
	Recreation/Neighborhood Center
	Vehicle
	Outdoors
	Combination of Office, Vehicle and Field
	Other (Specify Below)

Salary : $49,962 - $69,950