What are the responsibilities and job description for the Hotel Front Desk Agent position at Towneplace Suites by Marriott Allen Park?
Live Fully at Marriott International the #1 Leader in Hospitality. You have the opportunity to grow in your career, work with teammates that feel like family, and help make our world a better place
TownePlace Suites By Marriott at 16850 Southfield Rd, Allen Park, MI 48101 is IMMEDIATELY hiring Front Desk Agents.
POSITION SUMMARY Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build an experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
Responsibilities
- Perform all check-in and check-out tasks.
- Manage online and phone reservations.
- Inform customers about payment methods and verify their credit card data.
- Register guests and collecting necessary information (such as contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms.
- Provide information about our hotel, available rooms, rates and amenities.
- Respond to clients’ complaints in a timely and professional manner and direct to the manager on duty as needed.
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully furnished to accommodate guests’ needs.
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests.
- Upsell additional facilities and services, when appropriate.
- Maintain updated records of bookings and payments.
Skills
- Work experience as a Hotel Front Desk Agent, Receptionist or similar role is highly preferred.
- Experience with hotel reservations software (Fosse, FSPMS or Opera) is highly preferred.
- Experience with Marriott applications, such as Empower and MGS is highly preferred.
- Customer service attitude, attention to detail and ability to handle multiple tasks at once.
- Excellent communication and organizational skills.
Specific Requirements
This position might require two overnight shifts.
Hotel front desk experience required, FOSSE experience preferred.
Job Types: Full-time, Part-time
Pay: $14.00 - $16.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Night shift
- Weekends as needed
Experience:
- Hotel Experience: 1 year (Required)
Work Location: In person
Salary : $14 - $16
