What are the responsibilities and job description for the Front Desk Attendant position at TownePlace Suites by Marriott in Downtown Lawrence?
Description
The Front Desk is a great place to start if you're interested in a career in hospitality. The Front Desk Attendant reports directly to the Assistant General Manager and is responsible for the following:
- Greeting & checking in guests
- Handling guest requests
- Answering internal/external calls
- Taking reservations over the phone
- Running shift reports & balancing cash drawers
- Properly executing daily closing reports
- Assisting other departments with guest needs including communicating issues to department supervisor
Special Requirements
- Prompt and regular attendance - the hotel operates 7 days a week, 24 hours a day
- Department schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work, and overtime as required
- Minimum availability of 16 hours per week for part-time employees
- Comply with hotel and/or department uniform and professional behavior and appearance standards
- Carry out all reasonable requests by team leaders and managers and act as a team player with all levels of staff
- Review and approve electronic timecard weekly for accuracy
*The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position. The job description does not constitute an employment agreement between the employer and associate and is subject to change by the employer as the needs of the employer and requirements of the job change.
Characteristics of a Strong Front Desk Attendant Candidate
- Outgoing
- Ability to Multitask
- Patience
- Willingness to listen and respond to guest needs
- Attention to detail
*While performing the duties of this job, the associate is frequently required to stand; regularly use hands to handle, or feel objects, tools, or controls. The associate is regularly required to reach with hands and arms. The associate may frequently lift and/or move up to 25 pounds. The noise level in the work environment is usually quiet to moderate.
Benefits
- Affordable health insurance with employer premium contributions available to all full-time associates
- Wide range of benefit options (medical, dental, vision, accident, critical illness, life) available to all full-time associates
- Paid Time Off (PTO) available to full-time associates
- Exclusive discounts at Marriott Hotels
Requirements
- High School Diploma or equivalent
- Experience with Lightspeed, Fosse, and MICROS systems preferred
- Liquor License – KCMO, or ability to obtain one within 30 days of hire
- Must be willing to complete drug screen and background check in accordance with federal and state laws
