What are the responsibilities and job description for the Front Desk Associate position at TownePlace Suites by Marriott Pueblo?
Job Summary:
We are seeking a friendly and detail-oriented Front Desk Agent to join our hospitality team at a popular resort. As the first point of contact for our guests, you will be responsible for providing exceptional customer service and ensuring a welcoming experience. The ideal candidate will have a strong background in guest services, be proficient in hotel management systems, and possess excellent communication skills. This is a great opportunity to work in a dynamic and fast-paced environment and make a positive impact on our guests' stays.
Responsibilities:
- Greet guests upon arrival and provide a warm and welcoming experience
- Check-in and check-out guests in a timely and efficient manner
- Handle guest inquiries and resolve any issues that may arise
- Maintain a clean and organized front desk area
- Operate hotel management systems, including property management software and phone systems
- Handle cash and credit transactions accurately
- Provide information on hotel amenities and services
- Work effectively as part of a team to ensure seamless service
- Demonstrate a commitment to providing exceptional customer service
- Possess a strong understanding of hotel operations and policies
- Complete reasonable requests or tasks assigned by Management
Skills:
- Experience in guest services or hospitality
- Proficiency in hotel management systems
- Knowledge of hotel operations and policies
- Strong communication and interpersonal skills
- Ability to work in a fast-paced environment
- Experience with phone systems
- Experience working in a resort or hotel setting
- Ability to lift and carry items as needed
- Ability to work a variety of shifts, including weekends and holidays
- High school diploma or equivalent required
- Hospitality experience preferred
- Guest services experience preferred
- Bilingual or multilingual skills helpful
- Customer service experience preferred
- Front desk experience preferred
Job Types: Full-time, Part-time
Pay: From $14.50 per hour
Expected hours: 20 – 40 per week
Benefits:
- 401(k)
- Employee discount
- Health insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Every weekend
- Holidays
- Morning shift
- Night shift
- Overnight shift
Work Location: In person
Salary : $15