Housekeeping Supervisor

Executive Housekeeper

Our hotel is seeking a friendly and outgoing Housekeeping Supervisor to manage the day-to-day activities of the housekeeping department! We are looking for someone with supervisory experience to ensure we maintain a high standard of room cleanliness, public area cleanliness, efficient operations in laundry and over all general cleanliness of the hotel.

Duties and Responsibilities:

• Ensures is compliant with and completion of all daily operations procedures and duties by the housekeeping department.
• Ensures the confidentiality and security of all guest room.
• Proper cleaning of guest rooms ensuring the hotels established standards of service.
• Follow all company and safety and security policies and procedures.
• Responsible for reporting any maintenance deficiencies and handling guest requests or complaints.
• Inspecting guest rooms to ensure proper cleanliness standards per Marriott are being maintained.
• Hiring and training of housekeeping staff to comply with Marriott requirements.
• Passing of Marriott’s quality evaluation.
• Perform other reasonable job duties as requested.
• Required to conduct and follow CDC Guidelines and brand cleaning standards due to COVID-19. These high touch/high traffic public area cleaning standards include, however are not limited to the following:
• Interior and exterior doors, handles, door frames in common areas including restrooms, storage rooms, fitness center, pool, and Market.
• All public restrooms.
• Front Desk counter tops, credit card machines and other surface areas.
• Elevator cabs, inside and out, including buttons on landing areas.
• Business Center computer, keyboard, mouse, printer, desks, and counter tops.
• Fitness Room equipment, towel hamper, and any additional surface areas.
• Pool and Patio Area chairs and tables, towel hamper, and any additional surface areas.

Position Experience and Requirements:

• Ability to clean and scrub surfaces, extending arms over head, bending, and stopping to perform cleaning tasks.
• Ability to lift, push or pull heavy equipment, and stand, walk, bend, stoop, kneel for extended periods of time with or without reasonable accommodations.
• Must be able to work a flexible schedule to include weekends and holidays.
• Work closely with maintenance department in identifying and following up on maintenance requests.
• Responsible for departmental cost control including staying within hotel guidelines with labor productivity.
• Ordering housekeeping supplies as required by the General Manager.

Note: This job description in no way states of implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.

Additional Expectations:

Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.

Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.

Speak with others using clear and professional language; answer telephones using appropriate etiquette.

Develop and maintain positive working relationships with others; support team to reach common goals.

Comply with quality assurance expectations and standards.

Stand, sit, or walk for an extended period. Move, lift, carry, push, pull, and place objects weighing less than or equal to 20 pounds without assistance.

This hotel operates seven (7) days a week and twenty- four (24) hours per day. All employees both management and hourly must realize this fact and be willing to hold a flexible schedule that includes nights, weekends, and holidays.

Job Type: Full-time

Shift:

• 8 hour shift
• Day shift

Ability to Relocate:

• York, PA: Relocate before starting work (Required)

Work Location: In person