Night Auditor/Front Desk Clerk

Wherever you want to go, whoever you want to be, you deserve a career that fulfills your purpose. Be inspired by what's possible and discover your own future. Customer service is significant to this position in the hospitality business and the manner used is important to both the customer and team members. This position requires you to use a computer and input data entry.

You will be responsible for closing out the business day at the hotel and ensuring that the daily report is completed according to company guidelines. Must be able to multi-task and handle customers with a relaxed manner even when under stress. When situations arise involving the service to or the comfort of our guests, it is vital that you take responsibility to respond quickly to guest problems and needs, and to coordinate the total operation of the property. You represent the hotel and our philosophy, and therefore have the authority to react to guest problems while on duty. Must be able to perform assigned duties and work with minimal supervision.

Ability to work 11:00 p.m. - 7:00 a.m.

• Handle guest inquiries, requests, and complaints promptly and courteously to ensure guest satisfaction
• Manage reservations, cancellations, and room assignments efficiently using the hotel's reservation system
• Assist guests with information about hotel facilities, local attractions, and dining options
• Maintain a tidy and organized front desk area, including managing incoming calls and directing them to the appropriate department
• Conduct night audit duties as needed to ensure accurate billing and accounting procedures
• Collaborate with other hotel departments to coordinate guest services and resolve any issues that may arise during the guest's stay
• Proficient in administration of applicable property management system
• Complies with uniform, identification, dress and grooming standards
• Maintains a friendly and hospitable attitude with guests and coworkers
• Responds quickly and appropriately to emergency situations
• Responds to any guest or security issues according to training
• Ensures front desk and office (including files) are maintained in clean and organized manner
• Ensures collections, including credit card and direct bill, are executed in accordance with Company policies
• Maintains proper control over keys, all Company and guest property, and confidentiality.
• Ensures that all required documentation (daily reports, checklists, etc.) are completed in a timely manner
• Ability to perform assigned duties and work with minimal supervision
• Ability to remain standing at assigned post for extended periods of time
• Ability to focus on guest needs, remaining calm and courteous, to think clearly and quickly, and to work well under pressure while also multitasking
• Ability to ensure security of the hotel

If you are looking to be part of an amazing team, begin your purpose and become the best version of you come check us out.

Job Types: Full-time, Part-time

Pay: $17.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Overnight shift

Experience:

• Customer service: 2 years (Preferred)

Shift availability:

• Overnight Shift (Required)

Ability to Commute:

• Hadley, MA 01035 (Required)

Work Location: In person

Salary : $17