What are the responsibilities and job description for the Night Auditor/Front Desk Clerk position at Best Western?
Job Overview
We are seeking a dedicated and friendly Front Desk Agent to join our team at our vibrant hotel. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to manage multiple tasks efficiently. If you have experience in guest services and a passion for hospitality, we would love to hear from you.
Responsibilities
- Greet guests upon arrival with a warm and friendly demeanor.
- Manage check-in and check-out processes efficiently.
- Answer phone calls promptly, utilizing excellent phone etiquette.
- Handle guest inquiries and resolve issues in a timely manner.
- Maintain accurate records of guest information and reservations.
- Perform night audit duties as required, ensuring all financial transactions are balanced.
- Collaborate with other hotel departments to enhance the guest experience.
- Assist with administrative tasks related to front desk operations.
- Promote hotel services and amenities to guests.
Requirements
- Previous experience in front desk or customer service roles is preferred.
- Familiarity with phone systems and hotel management software is a plus.
- Strong communication skills; multilingual or bilingual abilities are highly desirable.
- Excellent problem-solving skills and attention to detail.
- Ability to work flexible hours, including nights and weekends as needed.
- A commitment to providing outstanding guest services in a resort environment.
- Knowledge of night audit procedures is beneficial but not mandatory.
Join us in creating memorable experiences for our guests while being part of a dynamic team!
Job Types: Full-time, Part-time
Pay: $17.00 - $19.75 per hour
Expected hours: 24 – 32 per week
Schedule:
- Day shift
- Evening shift
Ability to Commute:
- W Springfield, MA 01089 (Required)
Ability to Relocate:
- W Springfield, MA 01089: Relocate before starting work (Required)
Work Location: In person
Salary : $17 - $20
