Night Auditor/Front Desk Clerk

Job Summary
We are seeking a dedicated and friendly Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a smooth check-in and check-out process. This role requires strong communication skills, attention to detail, and a passion for hospitality. The Front Desk Agent will play a vital role in creating a welcoming environment for all guests at our establishment.

Responsibilities

• Greet guests upon arrival with a warm and friendly demeanor.
• Manage the check-in and check-out process efficiently, ensuring all guest information is accurately recorded.
• Handle guest inquiries, requests, and complaints in a professional manner, providing solutions as needed.
• Maintain knowledge of hotel services, amenities, and local attractions to assist guests effectively.
• Operate phone systems to manage incoming calls and provide information to callers.
• Assist with reservations, modifications, and cancellations using hotel management software.
• Conduct night audits as required, ensuring all financial transactions are accurately processed.
• Collaborate with housekeeping and maintenance teams to ensure guest satisfaction during their stay.
• Uphold hotel policies and procedures while maintaining confidentiality of guest information.

Requirements

• Proven experience in customer service or hospitality management is preferred.
• Strong phone etiquette skills and the ability to communicate effectively with diverse clientele.
• Bilingual candidates are highly encouraged to apply to enhance guest interactions.
• Familiarity with hotel management systems is a plus; experience with night audit processes is advantageous.
• Excellent organizational skills with attention to detail in managing reservations and guest requests.
• Ability to work flexible hours, including evenings, weekends, and holidays as needed.
• A passion for providing outstanding guest services in a resort or hotel environment.

Join us in delivering exceptional experiences to our guests while fostering an atmosphere of hospitality and warmth!

Job Type: Part-time

Pay: $12.00 - $14.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance

Schedule:

• Night shift
• Weekends only

Ability to Commute:

• Oxford, MS 38655 (Required)

Ability to Relocate:

• Oxford, MS 38655: Relocate before starting work (Required)

Work Location: In person

Salary : $12 - $14