What are the responsibilities and job description for the Hotel Shuttle Driver position at Townplace Charleston?
Job Purpose
The Beautiful TownePlace Suites by Marriott Charleston Airport/Convention is seeking a Shuttle Driver for their beautiful property. The purpose of the Driver/Bell Attendant is to serve guests in a professional, gracious manner and to perform all duties associated with bell staff to include loading, unloading and transportation of guest luggage, escorting guests to and from guest rooms, promoting hotel facilities and demonstrating guest room accommodations, providing information to guests, operating hotel vehicles, and more. Transport guests in a prompt, friendly and courteous manner using safe driving practices. This is a full-time position. Weekends are required.
Essential Job Functions
- Safely operate the hotel shuttle to transport guests between the hotel and designated local destinations.
- Greet guests in a welcoming manner, assist with luggage, and provide information about the hotel's amenities and local attractions.
- Adhere to traffic regulations and maintain a high level of safety while driving.
- Ensure the cleanliness and maintenance of the shuttle, both inside and outside.
- Keep accurate records of shuttle usage, mileage, and maintenance activities.
- Communicate effectively with the front desk staff to coordinate shuttle services for guests.
- Provide exceptional customer service, responding to guest inquiries and addressing any concerns.
- Maintain a professional appearance and demeanor at all times while representing the hotel.
- Handle guest feedback and resolve issues in a courteous and timely manner.
Qualifications:
- Valid driver's license and a clean driving record.
- Prior experience as a shuttle driver or similar role preferred.
- Knowledge of local attractions, restaurants, and venues is a plus.
- Excellent communication and customer service skills.
- Ability to work independently and prioritize tasks effectively.
- Availability to work weekends (Friday - Sunday & Wednesday)
- Ability to lift and handle luggage as needed.
- Punctuality and reliability are essential.
Compensation and Benefits:
- Medical, dental, and vision insurance
- Retirement savings plan with 401K (4% match)
- Employee-Provided and Voluntary Life Insurance
- Generous Paid Time Off program
- Annual Performance and Merritt based Raises
- Employee Wellness Program
- Fitness Reimbursement ($100)
- Merritt and performance based annual raises
- Discounts at All Auro Hotels Properties in addition to brand benefits(Hilton, Marriott etc.)
- Employee Referral Program
- Career Development Program to Enhance Skills and Advance Careers
- Educational Support: Rama Scholarship Program: Potential financial assistance for the college education of children of qualified associates.
Legal:
Auro Hotels is an Equal Employment Opportunity and E-Verify Employer. All applicants are subject to background and substance abuse screening prior to any offer of employment.
Experience
Required- 1 year(s): Previous experience as a limo or shuttle driver
