Student Applications Support Specialist

Title: Student Applications Support Specialist
Department: Information Technology
Classification: Admin Other 12 months
FLSA Status: Non-Exempt
Reports To: Information Systems Manager
Location: Deerfield High School and Highland Park High School
Salary: $65,000 to $85,000 annually

Summary:

The Student Applications Support Specialist will assist the Student Information Team in assisting and supporting the district’s student applications, responding to parent inquiries via the Parent Portal mailboxes and taking a lead role in managing, implementing and supporting a variety of student systems. This roles requires handling confidential information and the strict adherence to data privacy policies and practices as it pertains to student and staff information.
The expectation is that this position is performed on-site/in-person.

Qualifications:

• Bachelor’s Degree preferred or evidence of appropriate training/experience.
• 2 years of experience with Microsoft Office, Google Suite, Student Information Systems including the following technology systems:
  • Student Information Systems (SIS), such as Infinite Campus
  • Learning Management Systems (LMS), such as Schoology
• Along with experience and strong data manipulations skills; import and export based on a file format, validating and scrubbing data.

Essential Functions:

The criteria indicated below are intended to describe various types of work that may be performed. The exclusion of specific responsibilities does not prohibit them if the work is similar, related, or a logical task of the position.

Helpdesk / Parent Portal Email Support

• Manage and respond in a respectful manner to parent portal email boxes on a daily basis
• Onboard/Offboard workflow tasks

Application & Software Support

• Schoology User Support, Cross Linking, Parent Support
• Summer School Support - Infinite Campus & Schoology
• Infinite Campus Support - Lead support on a variety of modules
  • New User Training & Staff Development
  • Ad Hoc Support
  • Custom Forms Module
  • Fees Module
  • School Store Bursar Support
  • Assessment Wizard Uploads - Test Scores - MAP, ACT, SAT, IAR, AP, ISA, ACCESS, STAR, World Languages Tests, etc
  • Online Registration Support
  • Communicator

Hardware Setup for Scanning and Point of Sale Systems

• Cafeteria Point of Sale - Quest Support - Hardware and Software
• Scanning Locations - Check In
• Health Services Module

Language Skills

Communicates clearly both in oral and written format with all constituents of the District 113 community, especially in providing instructions to users. Effectively present information and respond to questions from constituency groups. This position requires a close working relationship to support both High Schools and the District Office staff and students. Establish and maintain effective and collaborative working relationships with students, staff and the school community. Communicate with vendors, third-party tech support and other providers and clearly present technology solutions and services to non-technical staff and administrators. Apply knowledge of current research and theory in a specific field. Perform duties with awareness of all district requirements and Board of Education policies.

Mathematical and Technical Skills

Calculate figures, estimates, proportions, and percentages. Work with mathematical concepts such as averaging, summation, sorting and grouping of like variables in the setup and interpretation of reports. Apply concepts of basic algebra. Strong technology skills, including standard Microsoft Office suite / Google Workspace, and data analysis.

Reasoning Ability

Define problems, collect data, establish facts, and draw valid conclusions. Interpret an extensive variety of verbal and written instructions and deal with multiple abstract and concrete variables.

Contacts Outside Your Own Department:

Build positive relationships with constituents of the District 113 community that includes, teachers, school staff, administrative team, Board of Education, guardians, students, and private providers.

Physical and Mental Demands:

• While performing the duties of this job, the employee is regularly required to sit, stand, walk, bend, write, type, speak, listen, and taste or smell.
• The employee is regularly required to communicate with staff and others.
• The employee is frequently required to use hands and/or fingers, handle, feel or operate objects, tools or controls.
• The employee may occasionally be required to climb or balance; and stoop, kneel, crouch, twist, reach or crawl.
• The employee may occasionally be required to lift, move, install computer and scanning equipment including wiring, etc must lift and/or move up to 25 pounds on occasion.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision,depth perception and ability to adjust focus.
• Specific psychological demands of this job include the ability to remain calm under stress levels associated with job demands, along with constant contact with students, colleagues and the public.
• The employee must be self-motivated, creative and innovative when coming up with solutions.
• The role requires the employee to manage time efficiently without close supervision.

Working Conditions:

• In the work environment, this role is regularly exposed to office environmental conditions.
• The noise level in the work environment is usually moderate with regular exposure to loud classrooms, hallways, cafeterias or sports venues.
• The employee is regularly required to meet deadlines with severe time constraints or critical technological situations while interacting with the public and staff in addition to meeting multiple demands from several people.
• The employee occasionally may need to work irregular or extended work hours, which may include evenings or weekends.

Safety:

As a part of the District workforce, this role is responsible for being aware of, modeling and contributing to the maintenance and implementation of all District safety policies and procedures. The role positively contributes to the safety, well-being and work output of students depending on direct student contact.
Required to:

• Use good safety awareness and judgment
• Follow policies
• Report potentially unsafe conditions
• Follow manufacturer safety instructions when using equipment
• Follow agency ergonomic policies and procedures

The information contained in this job description is for compliance with the Americans with Disabilities Act (A.D.A.) and is not an exhaustive list of the duties performed for this position. Additional duties are performed by the individuals currently holding this position and additional duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.