What are the responsibilities and job description for the Onboarding Operations Manager position at Townsquare Interactive?
Townsquare Interactive
**This position requires you to work in our Charlotte Uptown office**
About Townsquare Interactive
At Townsquare Interactive, we specialize in empowering small and medium-sized businesses to thrive. Our stellar business management platform enhances customer flow, ensuring ongoing success. From comprehensive business management software to website design, SEO, social posts, and reputation monitoring – we have all your digital needs covered. Our mission is to simplify success for businesses of all sizes.
We love what we do and strive to excel every day. As leaders in the online marketing space, we’ve created a fun, hardworking and innovative environment that offers both challenges and rewards.
The Onboarding Operations Manager Opportunity
The Onboarding Operations Manager will oversee the onboarding and campaign deployment process for new clients, ensuring a smooth transition from sales to account management. This role combines leadership, strategic planning, and team management to deliver high-quality marketing campaigns that align with client goals and company standards.
The Campaign Creation Manager will lead and empower a team of Campaign Creation Specialists, providing guidance, training, and support to maximize their performance and ensure client satisfaction.
Responsibilities
Strategic Leadership:
Townsquare Media provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Townsquare Media complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Townsquare Media expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Townsquare Media’s employees to perform their job duties may result in discipline up to and including discharge.
**This position requires you to work in our Charlotte Uptown office**
About Townsquare Interactive
At Townsquare Interactive, we specialize in empowering small and medium-sized businesses to thrive. Our stellar business management platform enhances customer flow, ensuring ongoing success. From comprehensive business management software to website design, SEO, social posts, and reputation monitoring – we have all your digital needs covered. Our mission is to simplify success for businesses of all sizes.
We love what we do and strive to excel every day. As leaders in the online marketing space, we’ve created a fun, hardworking and innovative environment that offers both challenges and rewards.
The Onboarding Operations Manager Opportunity
The Onboarding Operations Manager will oversee the onboarding and campaign deployment process for new clients, ensuring a smooth transition from sales to account management. This role combines leadership, strategic planning, and team management to deliver high-quality marketing campaigns that align with client goals and company standards.
The Campaign Creation Manager will lead and empower a team of Campaign Creation Specialists, providing guidance, training, and support to maximize their performance and ensure client satisfaction.
Responsibilities
Strategic Leadership:
- Develop and implement processes for efficient client onboarding and campaign deployment.
- Set clear team goals and provide the tools and support necessary for success.
- Analyze industry trends, client feedback, and internal data to improve onboarding and campaign strategies.
- Manage and mentor a team of Client Onboarding Specialists, emphasizing high-quality work and adherence to high standards.
- Foster a collaborative and supportive work environment, encouraging ownership and empowerment.
- Provide targeted training to enhance team members’ communication, time management, and production skills.
- Oversee the onboarding process, ensuring seamless communication between sales, production, and account management teams.
- Ensure campaigns are launched in alignment with client’s business goals and expectations.
- Act as an escalation point for complex onboarding issues, resolving them promptly and effectively.
- Track key performance metrics for onboarding and campaign deployment, identifying areas for improvement.
- Present regular performance reports, including actionable insights and recommendations.
- Implement strategies to optimize the onboarding process and enhance team productivity.
- Bachelor’s degree in marketing, business, communications, or a related field.
- 2 years of experience in client onboarding, digital marketing, or related fields, with a proven track record of success.
- 2 years of direct management experience (preferred)
- Proven leadership and team management experience, with the ability to inspire and empower team members.
- Strong communication and organizational skills with attention to detail.
- Ability to prioritize and manage multiple responsibilities in a fast-paced environment.
- Analytical mindset with the ability to interpret data and make informed decisions.
- Proficiency with CRM tools and project management software.
- Competitive base salary and bonus plan
- 3 weeks PTO
- 9 paid holidays (including 2 personal/floating holidays)
- Volunteer Time Off
- Health, Dental, and Vision Insurance
- Pet Insurance
- 401(K) Retirement Plan with Company Match
- Employee Stock Purchase Plan
- Company-provided laptop
- Comprehensive training and growth opportunities
- Unlimited growth potential in a dynamic work environment
Townsquare Media provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Townsquare Media complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Townsquare Media expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Townsquare Media’s employees to perform their job duties may result in discipline up to and including discharge.
