Demo

Onboarding Operations Manager

Townsquare Interactive
Townsquare Interactive Salary
Charlotte, NC Full Time
POSTED ON 1/27/2025
AVAILABLE BEFORE 4/26/2025

Job Description

Job Description

Onboarding Operations Manager

Townsquare Interactive

  • This position requires you to work in our Charlotte Uptown office

About Townsquare Interactive :

At Townsquare Interactive, we specialize in empowering small and medium-sized businesses to thrive. Our stellar business management platform enhances customer flow, ensuring ongoing success. From comprehensive business management software to website design, SEO, social posts, and reputation monitoring – we have all your digital needs covered. Our mission is to simplify success for businesses of all sizes.

We love what we do and strive to excel every day. As leaders in the online marketing space, we've created a fun, hardworking and innovative environment that offers both challenges and rewards.

The Onboarding Operations Manager Opportunity :

The Onboarding Operations Manager will oversee the onboarding and campaign deployment process for new clients, ensuring a smooth transition from sales to account management. This role combines leadership, strategic planning, and team management to deliver high-quality marketing campaigns that align with client goals and company standards.

The Campaign Creation Manager will lead and empower a team of Campaign Creation Specialists, providing guidance, training, and support to maximize their performance and ensure client satisfaction.

Responsibilities :

Strategic Leadership :

  • Develop and implement processes for efficient client onboarding and campaign deployment.
  • Set clear team goals and provide the tools and support necessary for success.
  • Analyze industry trends, client feedback, and internal data to improve onboarding and campaign strategies.
  • Team Management :

  • Manage and mentor a team of Client Onboarding Specialists, emphasizing high-quality work and adherence to high standards.
  • Foster a collaborative and supportive work environment, encouraging ownership and empowerment.
  • Provide targeted training to enhance team members' communication, time management, and production skills.
  • Client Onboarding and Campaign Deployment :

  • Oversee the onboarding process, ensuring seamless communication between sales, production, and account management teams.
  • Ensure campaigns are launched in alignment with client's business goals and expectations.
  • Act as an escalation point for complex onboarding issues, resolving them promptly and effectively.
  • Performance Reporting and Optimization :

  • Track key performance metrics for onboarding and campaign deployment, identifying areas for improvement.
  • Present regular performance reports, including actionable insights and recommendations.
  • Implement strategies to optimize the onboarding process and enhance team productivity.
  • Qualifications :

  • Bachelor's degree in marketing, business, communications, or a related field.
  • 2 years of experience in client onboarding, digital marketing, or related fields, with a proven track record of success.
  • 2 years of direct management experience (preferred)
  • Proven leadership and team management experience, with the ability to inspire and empower team members.
  • Strong communication and organizational skills with attention to detail.
  • Ability to prioritize and manage multiple responsibilities in a fast-paced environment.
  • Analytical mindset with the ability to interpret data and make informed decisions.
  • Proficiency with CRM tools and project management software.
  • Benefits :

  • Competitive base salary and bonus plan
  • 3 weeks PTO
  • 9 paid holidays (including 2 personal / floating holidays)
  • Volunteer Time Off
  • Health, Dental, and Vision Insurance
  • Pet Insurance
  • 401(K) Retirement Plan with Company Match
  • Employee Stock Purchase Plan
  • Company-provided laptop
  • Comprehensive training and growth opportunities
  • Unlimited growth potential in a dynamic work environment
  • TOWNSQUARE MEDIA BROADCASTING, LLC MAINTAINS A DRUG-FREE WORKPLACE AND IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER. APPLICANTS MUST BE ELIGIBLE TO WORK IN THE U.S.

    Townsquare Media provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Townsquare Media complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Townsquare Media expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Townsquare Media's employees to perform their job duties may result in discipline up to and including discharge.

    LI-RM1

    If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
    Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

    What is the career path for a Onboarding Operations Manager?

    Sign up to receive alerts about other jobs on the Onboarding Operations Manager career path by checking the boxes next to the positions that interest you.
    Income Estimation: 
    $115,103 - $147,076
    Income Estimation: 
    $157,066 - $200,252
    Income Estimation: 
    $115,898 - $155,468
    Income Estimation: 
    $160,561 - $207,658
    Income Estimation: 
    $116,116 - $161,606
    Income Estimation: 
    $94,514 - $151,319
    Income Estimation: 
    $160,240 - $221,615
    Income Estimation: 
    $72,471 - $90,896
    Income Estimation: 
    $93,845 - $118,399
    Income Estimation: 
    $142,054 - $186,265
    Income Estimation: 
    $91,172 - $123,324
    Income Estimation: 
    $119,187 - $158,016
    Income Estimation: 
    $168,541 - $230,379
    View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

    Job openings at Townsquare Interactive

    Townsquare Interactive
    Hired Organization Address Charlotte, NC Full Time
    Operations Manager – Premier Team This position requires you to work in our Charlotte Uptown office** About Townsquare I...
    Townsquare Interactive
    Hired Organization Address Charlotte, NC Full Time
    Townsquare Interactive **This position requires you to work in our Charlotte Uptown office** About Townsquare Interactiv...
    Townsquare Interactive
    Hired Organization Address Charlotte, NC Full Time
    Townsquare Interactive **This position requires you to work in our Charlotte Uptown office** About Townsquare Interactiv...
    Townsquare Interactive
    Hired Organization Address Charlotte, NC Full Time
    Senior Digital Sales Specialist Charlotte, NC Townsquare Ignite is the fastest growing digital division within Townsquar...

    Not the job you're looking for? Here are some other Onboarding Operations Manager jobs in the Charlotte, NC area that may be a better fit.

    Millwright

    Advance Onboarding Solutions, Charlotte, NC

    AI Assistant is available now!

    Feel free to start your new journey!