Major Accounts Manager

Based in Coppell, TX, Toyota Industries Commercial Finance (TICF) has over 200 associates and is a commercial lender for Toyota Forklifts, Hino Trucks and Toyota Advanced Logistics. Part of the global Toyota Industries Corporation family, we are included in a network of companies that manufacture and sell textile machinery, material handling equipment automobiles, and automobile parts. As a whole Toyota Industries Corporation has more than 15,000 Associates in North America and over 70,000 Associates around the globe.

Our vision at Toyota Industries Commercial Finance (TICF) is to be the financial services partner of choice to our dealers and customers by delivering innovative solutions that support the sustainable growth of our partners. We do this by engaging diverse talent and passion of people who are committed to helping carry the load, contribute to society, and strive for continuous improvement.

Why Work At Toyota:

Whether you are starting out in your career or looking to make the next step, build your career on the foundation of the Toyota brand. Since 1926, Toyota has operated on the foundation of Respect for People and Continuous Improvement. At TICF, you'll enjoy the benefits of a small company with the backing of a big-name brand. Ask Associates why they joined TICF, and you'll hear them tell you about the Toyota culture – making sure each person we engage with feels welcomed, valued, respected, and heard. You'll hear about an accessible leadership team who listens to Associate concerns and values open communication., You'll hear about a Company that sticks with Associates through the highs and lows and provides stability. We are committed to our Associates and the communities we serve.

Our office is perfectly placed in Cypress Waters- the heart of the DFW metroplex. This premier campus reflects environmentally sophisticated buildings, extensive natural landscaping, pedestrian trails and streets, and lakeside restaurants. Work and discover amenities abound, such as free weekly yoga, a lunch shuttle to the restaurants, and so much more! Come check us out – life is better at Toyota!

About the Job:

As the Corporate Major Accounts Manager you will be a part of the TICF CFO Organization and will have a significant impact on the financial performance of the organization. The role entails the following responsibilities:

General

• Ensure balance sheet strength by developing strategic initiatives to collect and apply Major Account customer remittances efficiently and in a streamlined manner
• Lead, plan and execute Major Accounts Receivable strategy for new product offerings, including invoicing, customer account reconciliations, and cash application
• Oversee Major Accounts Receivable strategy including dashboard creation and reporting in accordance with regional management strategies
• Enable Major Accounts Receivable data analytics capabilities, including reporting and monitoring of important key accounting metrics
• Lead local and regional Major Accounts Receivable including developing KPI's to ensure effectiveness and standard practices
• Establish sound Major Accounts Receivable policies and procedures to ensure billing and collections activities are in-compliance with accounting and audit guidelines
• Work collaboratively with multiple departments (e.g., Risk, Treasury, Customer Account Services, Collections, Remarketing, Sales, etc.) to ensure Major Accounts customer accounts are accurate

• Coordinate with teams across the Company to develop and implement workflow processes to streamline internal operations while continuously improving the customer experience
• Develop strategies to meet scorecard objectives
• Identify, develop and implement improved processes for monthly account reconciliation, including invoicing and cash application
• Cultivate a change-ready environment supportive of new ideas and Kaizen initiatives
• Develop, standardize, and document Major Accounts Receivable policies, processes, and desk guides always ensuring new associates are well trained
• Research and understand industry trends that impact and influence receivables and develop strategies to better meet customer needs and grow the business
• Provide Major Accounts Receivable leadership and support for the development and launch of new processes, products, programs and other special projects

What You'll Do:

40% Major Accounts Receivable Management and Execution

• Inform TICF senior leadership of current state environment issues, root cases, and countermeasures impacting Major Accounts Receivable invoicing and cash management
• Establish and modify TICF's Major Accounts Receivable strategy including collaborating with Accounting and AR teams to set up end-to-end cash management process for Internal Control compliance, identifying appropriate initiatives and teams to achieve best in class status
• Lead TICF's Major Accounts Receivable customer onboarding strategies implementing high integrity one stop customer financial data
• Manage financial performance of Major Accounts Receivable, monitoring activities for existing and future transactions
• Lead cross-functional project team to research and develop proper tracking for new products from a customer receivable financial perspective
• Develop and execute strategy to renew long-term Major Accounts, National Accounts, and Fleet program renewals from a customer receivable perspective
• Proactively keep TICF senior leadership abreast of impacts to diversified and complex portfolios and recommend changes to strategy for TICF's and shareholder benefit
• Maintain delinquency at or below the scorecard objectives for Major AccountsReceivable
• Ensure timely and correct resolution of debit and credit balances on Major Accounts customer records
• Analyze reconciliation results for Major Accounts customer records to identify and resolve financial and operational issues quickly
• Lead customer-facing and stakeholder conference calls and customer visits to facilitate communication and develop strategies and solutions for management of complex accounts typically involving high unit volume and multiple locations
• Lead a team of multiple leaders and associates to successfully achieve Major Accounts customer service, accuracy, and timing objectives:
  • Monitor and maintain customer accounts managed by the group, including invoicing, payment posting and follow-up of delinquencies and overpayments
  • Reconcile and analyze accounts to identify issues, fully understanding root causes, with quick resolution of billing and payment discrepancies
  • Reconcile customer account balances ensuring they tie to the financial system of record and with customer expectations
  • Achieve resolution of aged debit and credit balances in the customer accounts within policy guidelines
  • Consult with customers to identify and implement streamlined billing changes to better align with system capabilities, ensuring customer AP departments understand the most efficient way to pay timely
  • Manage the resolution of escalated matters by developing solutions consistent with TICF's initiatives and objectives
• Interact with third party vendors to achieve business objectives (as needed)

30% Balance Sheet Management

• Develop strategic initiatives to ensure balance sheet strength including managing and monitoring aging of Major Accounts customer receivables, cash application, cancelled billing, and credits on customer accounts
• Lead team to report strategic initiatives and their effectiveness to local, regional, and affiliate teams
• Lead team to recommend and track leading accounting KPI's that support strong cash flow management
• Coordinate relationship and communication with other TICF departments, the shareholder, with the regions, and with affiliates regarding reporting of the group's KPI's and cash flow trends

30% Major Accounts Receivable Strategies and Reporting

• Develop analytic capabilities that enable better adherence to TICF Policies as well as internal and external audit guidelines
• Lead local, affiliate, and regional strategic and reporting activities that impact Major Accounts Receivable
• Develop enhanced reporting capabilities to measure performance at all levels – associate, customer portfolio and team results
• Lead local team to create and report effective metrics, including establishing common reporting for affiliates and our sales finance affiliates in the region (Canada & Mexico)
• Establish sound Major Accounts Receivable policies and procedures to ensure billing and cash application are compliant with internal and external audit requirements

Qualifications You'll Need:

Technical Requirements:

• Expertise in financial services operations, financial systems (e.g., SAP, WI, BillTrust and S4hana), data analytics and reporting tools (e.g., SQL, Visio and Oracle EPM)
• Expertise in interpreting financial system transaction flows
• Advanced Microsoft Office suite (advanced Excel, PowerPoint, Word)
• Ability to extract and analyze large volumes of transactional financial data

Experience/Educational Requirements/License or Certifications:

• Minimum 7-10 years of experience in Accounts Receivable leadership managing teams comprised of exempt and non-exempt associates
• In-depth balance sheet understanding and management experience
• Broad knowledge of financial service product offerings preferred
• Bachelor's degree in accounting, finance, or related field
• MBA a plus
• CPA a plus

Special Skills/Knowledge

• Excellent oral and written communication skills to exchange information with Major Accounts dealers, customers, internal departments, executives, including communicating with shareholder
• Proven leadership and interpersonal skills with the ability to collaborate well across the organization
• Proven analytical, organizational, and problem-solving skills
• Strong written and verbal communication skills
• Business insight to assess changing trends and decisive insight to act accordingly
• Strong presentation skills

What You'll Get:

Competitive compensation, a company-wide bonus program, market leading benefit package, and joining one of the world's most admired brands are all part of TICF's employment value proposition.

• Choices of where you work and when you work - because we all value something different. Hybrid work schedules allow for flexibility where you work. There is required collaboration in office on Tuesdays and Wednesdays, but the flexibility to work from home the rest of the week. A unique 9/80 work schedule gives you the flexibility when you work. Choose from alternating Fridays off or consider the Choice schedule which allows you a fixed morning or afternoon off each week.
• A Personalized Ride. Design and order your own personal Toyota or Lexus leased vehicle through TICF's Associate Lease Program which includes all insurance, maintenance, and registration costs plus easy payroll deduction. Prefer to own your car? You can also purchase a Toyota or Lexus vehicle on terms available exclusively to Toyota Associates and eligible family members.
• Time Away. In addition to vacation time, TICF also offers paid personal and sick time, as well as 14 paid company holidays - including a paid year-end shutdown period for most departments. Plus, the ability to rollover unused time.
• Education Assistance. Are you weighed down by student debt? TICF will pay $200 per month up to a total of $20,000 to assist you with repaying your student loans. Interested in furthering your education – TICF will pay up to $5,250 toward your ongoing education in addition to company sponsored training.
• Comprehensive Care. We know you need great insurance to care for yourself and your family. TICF offers a low cost, low deductible PPO plan as well as a CDHP plan with employer contributions to your Health Savings Account. With an expansive Blue Cross Blue Shield network, you can get the care you need when you need it. Affordable dental and vision, along with an array of flexible spending accounts gives you the ability to pick and choose what works for your care.
• The Support You Need. Advocacy and an employee assistance program makes sure you have the support you need when issues arise. No cost short term disability, long term disability, and 2x annual salary life insurance/AD&D protects you when the unexpected occurs.
• Retirement Readiness. You can immediately participate in our 401(k) program through Fidelity Investments with a company match of 66 2/3% up to 6% and the flexibility of pre-tax, Roth and after-tax contributions.
• A Family Focused Culture. Four weeks of paid parental bonding leave, plus paid maternity leave and adoption assistance.
• Community Involvement. Eight hours of paid time to volunteer at one of TICF's community partners.

Job Competencies

• Customer First: Demonstrate a consistent passion to exceed internal and external customer expectations. Focus on creating an exceptional customer experience.
• One TICF: Foster a One TICF mindset. Operate with a broad view of the organization, understanding how your role impacts others within the organization. Collaborate and effectively communicate within teams, cross functionally, presenting a One TICF experience for dealers and customers. Support the company Hoshin and Vision.
• Mindset of Continuous Improvement: Challenge self and others to continuously look for ways to improve TICF business processes and deliver value to the customer. Identify problems, remove inefficiencies, innovate, and challenge the status quo. Apply a Kaizen (continuous improvement) mindset in day-to-day tasks and projects - big or small.
• Demonstrate Inclusive Behaviors: Foster an inclusive environment where everyone can thrive and feels welcomed, valued, respected, and heard. Be curious, listen to, understand, and capitalize on diverse perspectives. Show gratitude and consistently demonstrate respect for people.
• Learn, Grow, Develop: Continuous improvement of yourself and others. Ask for and give constructive feedback. Invest in your growth and development by taking on challenging assignments and applying learned concepts.

Toyota Industries Commercial Finance is an equal opportunity employer.

Our Core Performance Competencies

• Customer First
• One TICF
• Mindset of Continuous Improvement
• Demonstrate Inclusive Behaviors
• Learn, Grow, Develop

Learn more about Toyota Industries Commercial Finance at:

• Our website: toyotacf.com
• LinkedIn: Toyota Industries Commercial Finance: My Company | LinkedIn

Toyota Industries Commercial Finance is an equal opportunity employer.