What are the responsibilities and job description for the Collision Center Customer Service Representative position at Toyota/Lexus of Knoxville?
This role is critical because we are the only Toyota & Lexus Certified Collision Center within a 100 mile radius.
The mission of this role is to provide excellent customer service & professionalism during the process of getting vehicles repaired.
Responsibilities
- Greeting customers and making them feel welcome
- Answering incoming phone calls and making outgoing phone calls on a multi-line phone system
- Scheduling appointments and reserving rental cars for customers
- Acquiring signatures on authorization / POA forms
- Creating files and opening repair orders
- Taking cash, check and credit card payments
- Scanning documents into electronic system
Qualifications
- Customer service experience required
- Must be proficient in basic phone and computer skills
- Must be able to pass drug screen and background check
- Experience with Reynolds & Reynolds program preferred but not required
- Must have positive and professional attitude
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