What are the responsibilities and job description for the Collision Center Estimator position at Toyota/Lexus of Knoxville?
Minimum requirements for automotive service advisors:
Minimum 2 years experience
Technical Training or Advisor training school graduate to obtain your Degree in Automotive repair or Diesel repair recommended but not required.
ASE certification in at least one skill level recommended but not required.
You must have good customer service skills
Must possess a valid driver’s license with a clean driving record and clean criminal history.
- Greets customers in a timely, friendly manner and obtains vehicle information.
- Writes up customer's vehicle problems accurately and clearly on repair order.
- Establishes accurate "promised time” to customer.
- Obtains customer's signature on repair order; provides customer with a copy.
- Establishes customer's method of payment.
- Obtains credit approval, if necessary.
- Notifies dispatcher/team leader of incoming work.
- Checks on progress of repair throughout the day.
- Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
- Reviews repair orders to ensure that work is completed and additional work and authorization is noted.
- Closes repair order as appropriate.
- Ensures that vehicles are parked in assigned areas.
- Makes sure they are locked and all keys are marked and put away correctly.
- Examines damaged vehicle to determine extent of structural, body, mechanical, or interior damage.
- Estimates cost of labor and parts to repair or replace each damaged item.
- Reviews repair cost estimates with body shop manager or foreman.
- Determines feasibility of repair versus replacement of parts, such as bumpers, fenders, and doors.
- Evaluates practicality of repair as opposed to payment of vehicle market value before accident.
- Determines salvage value on total vehicle loss.
- Prepares insurance forms to indicate repair cost estimates and recommendations.
- Estimates cost of repainting, converting to special purposes, or customizing undamaged vehicles.
- Reliable attendance at scheduled shifts.
- Other duties may be assigned.
Dealership Benefits
Insurance plans available for eligible full time associates
Medical Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
Voluntary Accidental Insurance
Voluntary Critical Insurance
401k retirement
Paid Holidays for eligible associates
Paid vacations for eligible associates
Employee discounts