What are the responsibilities and job description for the Lexus Receptionist position at Toyota/Lexus of Knoxville?
We are seeking a Receptionist with excellent customer service skills and a winning attitude. This individual will receive calls into the dealership, determine the nature of the callers business, and direct the caller to their destination. This position will also be responsible for basic accounting skills and knowledge of routine accounting functions in both accounts receivable and accounts payable. The ideal candidate must have dealership experience and excellent knowledge of Excel.
Responsibilities:
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Answer phones and direct consumer to the proper department and follow up in a timely manner
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Handle customer complaints diplomatically and refer complaining customers to the appropriate individual for resolution
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Operate switchboard telephone system
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Communicate with callers in a professional, friendly and efficient manner, striving to minimize the amount of time customers spend on hold
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Assist the managers with various clerical duties as needed
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Be friendly, professional, courteous and efficient when working with all customers and employees
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Familiarize yourself with department structures & internal procedures for assisting customers efficiently
Qualifications:
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Experience with Microsoft Office suite is a plus
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Available to work flexible hours on weeknights & weekends
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Ability to communicate customers' interests needs and requests to management and sales personnel
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Professional personal appearance
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Clean driving record
Dealership Benefits
Insurance plans available for eligible full time associates
Medical Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
Voluntary Accidental Insurance
Voluntary Critical Insurance
401k retirement
Paid Holidays for eligible associates
Paid vacations for eligible associates
Employee discounts
Sick Leave for eligible associates
Drug Free workplace
