What are the responsibilities and job description for the Lexus Service Cashier / BDC position at Toyota/Lexus of Knoxville?
Job Description
Job Description
At Lexus of Knoxville we value our employees. We treat them like family. Each team member can take advantage of our ongoing training programs, advancement opportunities, and progressive culture. Friendly, upbeat, personably, and team atmosphere. No one person has one specific job. Our job at the end of the day is to serve our customers in the most professional and communicative way possible.
RESPONSIBILITIES
- Handle all coming phone calls
- Cashier will handle payments from service customers
- Transfer calls to the appropriate parties, service advisors, parts department, etc.
- Schedule appointments for customers with Special order parts.
- Handle customer complaints with integrity and pose. When necessary, refer a dissatisfied customer to the appropriate individuals for resolution.
- Answer online chat communications
QUALIFICATIONS
BENEFITS
We are an equal opportunity employer and prohibit discrimination / harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
