What are the responsibilities and job description for the Service Dispatcher position at Toyota Lift Northwest?
Founded in 1967, Toyota Lift Northwest is dedicated to providing fully integrated material handling solutions to businesses across the Pacific Northwest the best in material handling equipment and support. Our services include new and used equipment sales, rentals, equipment service and parts, storage and automation, training and more.
When you join our team, you take on the mission to approach every customer interaction with respect, honesty, and transparency. Our goal is to exceed customer expectations every single time. You’ll commit to utilizing the 5S methodology (Seiri, Seiton, Seiso, Seiketsu, and Shitsuke) to improve the workplace.
In return, we will welcome you into a supportive and friendly workplace dedicated to your professional development. You’ll have access to the latest training materials from Toyota Material Handling as well as the equipment and technology you need to be successful. We offer competitive pay and top tier benefits
Your Job:
The Service Dispatcher’s primary responsibility is to coordinate with customers and dispatch technicians to customers with the highest efficiency and accommodation of emergency needs.
Your Responsibilities:
- Field customer calls by dispatching appropriate field technician for breakdowns/quoted jobs/preventive maintenance agreements and update dispatch board/Softbase
- Schedule technician appointments with customers, open work orders and order parts for repairs
- Generate, track, process, follow-up and follow-through on all quotes and work orders from field technicians
- Issue and match vendor purchase orders/packing slips; submit to Service Supervisor for review and process for payment
- Review and update work in progress list to determine a target completion of 30 days or less
- Communicate with customers for scheduling, needs and other concerns.
- Assist in resolving all customer complaints/issues; escalate to Service Manager if needed
- Follow up with all customers on scheduled times and/or discuss additional concerns with quotes and turnaround times.
- Perform other duties as required
Required Skills /Qualifications:
- High school degree or equivalent (Required)
- Basic mechanical aptitude
- Self-motivated, detail oriented and organized with ability to shift priorities in a changing (required)
- Ability to communicate clearly and effectively with employees, vendors and (required)
- Prior experience in customer service, and material handling/industrial equipment (preferred)
- Ability to operate reach-truck, stock-picker, pallet jack, & pass forklift certification
- Ability to interact effectively with others; be a team
- Maintain a good attendance record
- Practice 5s process
Physical Requirements/Working Conditions:
The physical demands described here are representative of those that must be met by the Service Dispatcher to successfully perform the essential functions of this job; reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. May require sitting for long periods of time working in front of the computer, physically lifting and moving up to 50lbs. (on occasion), walk on concrete floors with the ability to use full range body motion for climbing, pushing, lifting, and reaching.
Complete employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening (required)
Shifts:
M – F: 7:00 am– 5:00 pm (hours may vary due to workload)
We offer competitive wages and industry leading benefits package as we are looking for only the most engaged and talented individuals to become a part of our "family."
Reports to: Director of Service
Class: Non-Exempt/Hourly Position
Location: Kent, WA
Toyota Lift NW is an equal opportunity employer, and our policy is to maintain employment practices that conform to the intent and letter of the laws regarding equal employment opportunity. TLNW is committed to affording equal employment opportunity to all individuals without regard to race, sex, color, religion, national origin, age, disability, veteran or military status, marital status, sexual preference, genetic information or any other basis prohibited by federal, state, or local laws or regulations. This commitment applies to all phases of the recruitment process including hiring, selection, promotions, transfers, demotions, compensation, benefits, or training. TLNW will endeavor to make reasonable accommodation for qualified individuals with known disabilities, unless doing so would result in an undue business hardship or a direct threat to the health or safety of any indivi
Salary : $25
