Billing Coordinator - Knoxville

Job Title: Billing Coordinator

Department: Service FLSA Status: Non-Exempt Reports To: Regional Service Administration Manager

General Purpose of the Position Maintaining a high level of efficiency and customer satisfaction in the Service Department. Coordinating service information, customer orders & documentation.

Essential Responsibilities

• Correctly post labor hours to appropriate work
• Contact technician to collect any missing information
• Obtain Purchase Order Numbers if required by customer
• Close work orders after verifying all pertinent information has been completed
• Administration and processing of all warranty claims in a timely fashion
• Assist Service Managers and Field Service Supervisors as needed
• Provide back up to other service support personnel and Service Operations Manager
• Other duties as assigned

Skills, experience, and education needed to perform the job:

• Strong Verbal & Written Skills
• All Verbal and Written Communication must be done in the English Language
• Strong Organizational & Time Management Skills
• Working Knowledge of Excel, Outlook, and Word Required
• Experience in Microsoft Business Central or Microsoft Dynamics preferred

• “Can Do” winning attitude
• High School Diploma or Equivalent
• 2 to 3 years' experience in Customer Service and/or dispatching preferred

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

A review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbent(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.

This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.