What are the responsibilities and job description for the FIeld Service Technician position at Toyota Material Handling PennWest, Inc.?
ToyotaLift Northeast is now one of the largest Toyota material handling resources on the East coast and supplies the industry's best products and forklifts for sale in upstate New York, South Jersey, Eastern Pennsylvania, Delaware, and Maryland.
The Field Service Technician is responsible for troubleshooting, repairing, and performing scheduled maintenance on fuel powered (internal combustion) and electric material handling equipment. He/She will act as a principal contact between the Service Department and the Customer. He/She will work with the Service Coordinator/Service Manager and respond to calls as required. He/She will provide Unprecedented Customer Service Of the Highest Quality and Personal Integrity
- Reports to Service Manager and maintains a close working relationship with Service Coordinator, Parts Department Staff, Customer Service Sales Staff and other Office Personnel.
- Ability to troubleshoot and perform basic to complex repairs of material handling equipment
- Perform thorough forklift inspections to identify any repairs that are needed. Document and report all findings of potential or additional repairs necessary on every work order
- Consult with customers in regard to needed repairs or additional maintenance items that are needed or will exceed the original estimate. Communicates with the customer when a repair cannot be completed at the time of service
- Keeps Service Manager informed of any and all potential customer concerns.
- Must follow all safety policies and procedures as outlined in the Employee Safety Manual
- The ability to understand service and training manuals, including the ability to interpret schematics and effectively use electrical diagnostic tools
- Paperwork and documentation must be neat, clean, legible, organized, complete and turned in immediately with completion of the job.
So, What's in It for Me?
- Competitive Pay!
- Monday through Friday schedule, with typical hours between 7am-4pm!
- Great Benefits!
- 401k with Company Match!
- 8 Paid Company Holidays!
- Progressive Company Culture!
- Supportive Management!
- Endless Career Growth!
Toyotalift Northeast is dedicated to being an Equal Opportunity Employer. We promote and celebrate a diverse workforce and do not tolerate any discrimination. Any and all human relations decisions will not be based on persons' race, color, religion, sex, national original, marital status, disability, genetic information, age, veteran status, or citizenship. All potential hires are subject to pre-employment checks which include but are not limited to background checks and drug screenings. In addition, we will provide reasonable accommodations for individuals with disabilities. Should you require an accommodation in completing an application, interview, or pre-employment requirement, please reach out to our Talent Acquisition team at recruiting@toyotaliftne.com.
