What are the responsibilities and job description for the Fraud Analyst position at Toyota North America?
Overview
Who we are
Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world’s most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We’re looking for diverse, talented team members who want to Dream. Do. Grow. with us.
An important part of the Toyota family is Toyota Financial Services (TFS), the finance and insurance brand for Toyota and Lexus in North America. While TFS is a separate business entity, it is an essential part of this world-changing company- delivering on Toyota's vision to move people beyond what's possible. At TFS, you will help create best-in-class customer experience in an innovative, collaborative environment.
To save time applying, Toyota does not offer sponsorship of job applicants for employment-based visas or any other work authorization for this position at this time.
Who We Are - TFS
An important part of the Toyota family is Toyota Financial Services (TFS), the finance and insurance brand for Toyota and Lexus in North America. While TFS is a separate business entity, it is an essential part of this world-changing company- delivering on Toyota's vision to move people beyond what's possible. At TFS, you will help create best-in-class customer experience in an innovative, collaborative environment.
Who We’re Looking For
Toyota’s Fraud Control Department is looking for a passionate and highly-motivated Fraud Analyst.
The primary responsibility of this role is the investigation and disposition of consumer fraud matters on new credit applications as well as booked retail and lease contracts.
Reporting to the Fraud Control Manager, the person in this role will support the Fraud Control Department's objective to prevent fraud and mitigate loss.
What You’ll Be Doing
During your interview process, our team can fill you in on all the details of our industry-leading benefits and career development opportunities. A few highlights include:
Our success begins and ends with our people. We embrace diverse perspectives and value unique human experiences. Respect for all is our North Star. Toyota is proud to have 10 different Business Partnering Groups across 100 different North American chapter locations that support team members’ efforts to dream, do and grow without questioning that they belong.
Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law.
Have a question, need assistance with your application or do you require any special accommodations? Please send an email to talent.acquisition@toyota.com.
Who we are
Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world’s most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We’re looking for diverse, talented team members who want to Dream. Do. Grow. with us.
An important part of the Toyota family is Toyota Financial Services (TFS), the finance and insurance brand for Toyota and Lexus in North America. While TFS is a separate business entity, it is an essential part of this world-changing company- delivering on Toyota's vision to move people beyond what's possible. At TFS, you will help create best-in-class customer experience in an innovative, collaborative environment.
To save time applying, Toyota does not offer sponsorship of job applicants for employment-based visas or any other work authorization for this position at this time.
Who We Are - TFS
An important part of the Toyota family is Toyota Financial Services (TFS), the finance and insurance brand for Toyota and Lexus in North America. While TFS is a separate business entity, it is an essential part of this world-changing company- delivering on Toyota's vision to move people beyond what's possible. At TFS, you will help create best-in-class customer experience in an innovative, collaborative environment.
Who We’re Looking For
Toyota’s Fraud Control Department is looking for a passionate and highly-motivated Fraud Analyst.
The primary responsibility of this role is the investigation and disposition of consumer fraud matters on new credit applications as well as booked retail and lease contracts.
Reporting to the Fraud Control Manager, the person in this role will support the Fraud Control Department's objective to prevent fraud and mitigate loss.
What You’ll Be Doing
- Must effectively review fraud alerts and identify the characteristics of fraud at origination for Toyota Financial Services, Lexus Financial Services, Mazda Financial Services, and Bass Pro Shops Financial Services and provide timely decisions to the DSC or Credit Team.
- Conduct investigations on Toyota Financial Services, Lexus Financial Services, Mazda Financial Services, and Bass Pro Shops Financial Services retail and lease contracts of which fraud has been suspected. Must effectively identify the characteristics of fraud in situations of Identity Theft, Synthetic Identity Fraud, Elder Abuse, Title Washing, Financial Fraud, and all other relevant 1st and 3rd party fraud experienced by indirect lenders for auto and marine environment.
- Once fraud has been established, effectively evaluate and execute loss mitigation efforts, including, but not limited to, issuing repossessions, dealer buybacks, building cases with law enforcement, seeking restitution, working with Motor Vehicle Offices, or other Financial Institutions / Industry Peers.
- Analyze and identify connections between fraudulent transactions to uncover organized crime or emerging trends and effectively communicate findings to leadership to mitigate current and future risks.
- Establish and maintain relationships with law enforcement, motor vehicle agencies, and industry contacts to support investigations and safeguard TMCC’s interests. Actively participate in the Auto Finance Coalition (Finance Industry Networking Group), attend annual Industry Conferences including the ACFE, IAFCI, IAATI, WSATI, NICB, etc.to be a subject matter expert in the fraud domain to best shape fraud strategy and rules.
- This position will play a role in contributing to and leading several project teams such as Technology development, Training, Vendor Management, Sales, Risk, Credit Reporting, Compliance, as assigned by Manager and serve as Subject Matter Expert (SME) representing the Fraud Control Department.
- Development and delivery of training presentations, representation of the Fraud Control Department on miscellaneous task forces/committees, attending/providing feedback on vendor presentations, data acquisition, reporting, trend analysis, training, SOP/FOPP review and updates, and feedback and testing as related to technology enhancements.
- Bachelor’s Degree or direct auto-finance fraud investigative experience
- 2-5 years of investigative experience as it relates to auto-finance fraud which includes, but is not limited to, identity theft, application fraud, synthetic identity fraud, and financial fraud.
- Excellent verbal communication and presentation skills
- Strong understanding of auto finance origination process
- Proven ability to efficiently manage and prioritize multiple tasks simultaneously, consistently delivering high-quality results under tight deadlines while maintaining attention to detail
- Certified Fraud Examiner (CFE), Certified Financial Crimes Investigator (CFCI) or Certified AML and Fraud Professional (CAMS)
- An established network of DMV Investigators or Law Enforcement contacts that investigate auto finance fraud
- Advanced Data Analysis Skills – proficiency in Excel
- Bilingual in English and Spanish
During your interview process, our team can fill you in on all the details of our industry-leading benefits and career development opportunities. A few highlights include:
- A work environment built on teamwork, flexibility and respect
- Professional growth and development programs to help advance your career, as well as tuition reimbursement
- Team Member Vehicle Purchase Discount
- Toyota Team Member Lease Vehicle Program (if applicable)
- Comprehensive health care and wellness plans for your entire family
- Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from Toyota regardless of whether you contribute
- Paid holidays and paid time off
- Referral services related to prenatal services, adoption, childcare, schools and more
- Flexible spending accounts
- Relocation assistance
Our success begins and ends with our people. We embrace diverse perspectives and value unique human experiences. Respect for all is our North Star. Toyota is proud to have 10 different Business Partnering Groups across 100 different North American chapter locations that support team members’ efforts to dream, do and grow without questioning that they belong.
Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law.
Have a question, need assistance with your application or do you require any special accommodations? Please send an email to talent.acquisition@toyota.com.
