What are the responsibilities and job description for the Automotive Outbound Call Specialist position at Toyota of Fort Walton Beach?
Description:
About Us:
At Toyota of Fort Walton Beach, we specialize in the automotive industry and are committed to delivering exceptional service to our customers. We are looking for a driven and passionate Automotive Outbound Call Specialist to join our team. If you have a knack for connecting with people and are excited about the automotive world, this could be the perfect opportunity for you!
Key Responsibilities:
- Make outbound calls to automotive existing service customers, service appointments, and vehicle inquiries
- Provide detailed information on our automotive products, services, and promotions
- Identify inactive or lost service customers and provide offers to them to entice them to come back for service
- Schedule service appointments and follow up with customers to confirm bookings
- Maintain up-to-date records of all calls and customer interactions in the CRM
- Meet or exceed call and sales performance targets
- Educate potential customers on the benefits and features of various service promotions
- Collaborate with the sales and service departments to ensure seamless customer experiences
Qualifications:
- Previous experience in outbound calling, customer service, or telemarketing (automotive experience is a plus)
- Excellent verbal communication skills and the ability to build rapport with customers
- Goal-oriented, with the ability to meet targets and deadlines
- Comfortable with high call volumes and engaging with a variety of customers
- Proficiency with CRM software and basic computer skills
- Ability to work independently and as part of a team
- Positive attitude, self-motivated, and eager to succeed
What We Offer:
- Competitive pay and work/life balance
- In-depth training on automotive products and services
- Career growth opportunities within the automotive sector
- A supportive, team-driven work environment
- [Additional benefits, e.g., health insurance, paid time off, etc.]
- Previous experience in outbound calling, customer service, or telemarketing (automotive experience is a plus)
- Excellent verbal communication skills and the ability to build rapport with customers
- Goal-oriented, with the ability to meet targets and deadlines
- Comfortable with high call volumes and engaging with a variety of customers
- Proficiency with CRM software and basic computer skills
- Ability to work independently and as part of a team
- Positive attitude, self-motivated, and eager to succeed
