What are the responsibilities and job description for the Business Development Associate position at Toyota of Hemet?
Job Description
Job Description
Description :
We are seeking a highly motivated and customer-focused individual to join our team as a Sales BDC Associate at Toyota of Hemet. In this role, you will be responsible for handling inbound and outbound sales-related inquiries, scheduling appointments, and providing exceptional service to customers throughout the sales process. Your primary goal will be to support the sales team, generate leads, and create a positive experience for every customer you interact with.
Key Responsibilities :
- Respond to incoming calls, emails, and online inquiries in a timely and professional manner.
- Assist customers in scheduling appointments for vehicle test drives, sales consultations, and service appointments.
- Follow up on leads from various channels, including online inquiries, phone calls, and walk-ins.
- Qualify leads by identifying customer needs and preferences, and ensure they are directed to the appropriate sales staff.
- Provide customers with information about Toyota vehicles, promotions, and financing options.
- Maintain accurate and up-to-date customer records and interactions within the dealership's CRM system.
- Track and manage leads to ensure they are properly followed up on and converted into sales opportunities.
- Support sales staff by setting appointments, assisting with sales-related documentation, and helping to finalize transactions.
- Handle customer inquiries related to inventory, pricing, trade-ins, and financing options.
- Provide high-level customer service and ensure that every customer experience is positive and seamless.
- Meet daily, weekly, and monthly performance goals related to lead generation and customer engagement.
Requirements :
