What are the responsibilities and job description for the Customer Care Rep position at Toyota of Tri-Cities?
Job Description
Job Description
We are seeking a Full-time experienced Customer Care Representative for our service department. This prospective employee must possess excellent customer service skills and a winning attitude. This individual will receive calls directed to the service department, determine the nature of the callers business and direct the caller to their correct contact in the service department.
At Toyota of Tri-Cities, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Toyota of Tri-Cities is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.
What We Offer
Medical and Dental for Full time employees
401K Plan
Paid time off
Growth opportunities
Paid Training
Employee vehicle purchase plans
Family owned and operated
Discounts on products and services
Responsibilities
Answer incoming calls to the Service department to schedule next service appointments for customers and direct customers to the correct ASM.
Make outgoing calls to customers to schedule, reschedule and confirm future service maintenance and recall appointments.
Handle customer complaints by refer complaining customers to the appropriate individual for resolution.
Operate multiple line phone system.
Communicate with callers in a professional, courteous and efficient manner, striving to minimize the amount of time customers spend on hold.
Make outgoing calls to customers to schedule, reschedule and confirm future appointments.
Familiarize yourself with dealership processes & internal procedures for assisting customers efficiently.
Qualifications
Experience with Microsoft Outlook, Office and Excel.
Minimum 1 year related experience.
Available to work flexible hours to include evenings and weekends as scheduled.
Ability to communicate customers' interests, needs and requests to management and / or service personnel.
Exceptional phone skills with a pleasant speaking voice.
Ability to multitask in a busy work environment.
General office experience.
Professional, well-groomed personal appearance.
Bi-lingual is a plus.
Willing to submit to a pre-employment background check and drug screen.
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