What are the responsibilities and job description for the AutoDesk Technical Support Specialist position at Toyota Tsusho Systems?
We are seeking a Customer Success Technical Support Specialist with a focus on providing excellent technical support for AutoDesk software solutions. The ideal candidate will have strong experience in installing, maintaining, and troubleshooting AutoDesk products, ensuring smooth operations for our customers. This role is critical for driving customer satisfaction, offering proactive technical assistance, and resolving complex technical challenges in a timely manner.
Application Support:
- Install, configure, and upgrade AutoDesk software products on various operating systems, ensuring that all necessary components are properly integrated.
- Regularly perform software updates, patches, and routine maintenance to ensure optimal performance.
- Provide advanced troubleshooting support for software issues, working closely with customers to identify and resolve problems efficiently.
- Implementing solutions to prevent future occurrences.
- Perform regular system monitoring, tuning, and maintenance tasks.
Collaboration and Communication:
- Act as the primary point of contact for technical issues, ensuring customers' needs are met through prompt and accurate support.
- Participate in regular team meetings, providing updates on daily work and issues.
- Work closely with cross-functional teams and managers to provide feedback on customer needs, product improvements, and potential opportunities.
Continuous Improvement:
- Stay updated with the latest industry trends, technologies, and best practices to continuously improve application performance and reliability.
Documentation and Reporting:
- Maintain accurate records of support requests, including steps taken to resolve issues in the company’s tracking system.
- Generate regular reports on application performance, issues, and resolutions.
Preferred Qualification:
Networking & Systems: Familiarity with network protocols, systems integration, and virtual environments (e.g., VMs, cloud solutions).
Scripting & Automation: Experience with scripting languages or automation tools to streamline support processes.
Education: Bachelor's degree in Computer Science, Information Technology, or a related field.
Experience: 5 years of technical support experience, with a minimum of 3 years specifically focused on AutoDesk software (AutoCAD, Inventor Professional, etc.).
Technical Skills: In-depth knowledge of AutoDesk products, including installation, configuration, and troubleshooting. Experience with other CAD software is a plus.
Problem-Solving: Strong analytical and problem-solving skills, with the ability to manage complex technical issues and escalate when necessary.
Customer-Focused: Excellent communication and interpersonal skills, with a customer-first approach to support.
