Automotive BDC Representative - Toyota

Job Overview
Toyota World of Lakewood is seeking motivated and dynamic Business Development Center Representatives to join our sales and service teams. In this role, you will be the first point of contact for potential customers, utilizing your exceptional communication skills to engage with clients and drive both sales and service business. You will play a crucial role in promoting our automotive products and services while ensuring a positive customer experience. A person in this position should possess excellent communication skills both in person and over the phone and have a friendly, upbeat attitude.

Duties

• Engage with customers through inbound and outbound phone calls and emails to generate interest in our automotive offerings.
• Conduct cold calling to identify potential leads and convert them into appointments.
• Scheduling and confirming appointments.
• Utilize sales management software to track interactions and manage customer relationships effectively.
• Follow a daily work plan and be able to complete daily tasks by utilizing CRM tracking system daily.
• Maintain and update customer information in CRM platform.
• Provide information on dealership services, inventory, and promotions to assist customers in their decision-making process.
• Demonstrate strong phone etiquette while handling customer inquiries and resolving issues promptly.
• Upsell additional products or services based on customer needs and preferences.
• Collaborate with the sales and/or service teams to ensure seamless communication regarding customer appointments and follow-ups.
• Demonstrate behavior consistent with our company's values in all interactions with customers and coworkers.

Experience

• Previous experience in automotive dealership BDC center is preferred but not mandatory.
• Strong skills in phone etiquette, cold calling, and customer service are essential for success in this role.
• Familiarity with automotive inventory management systems and software is advantageous.
• Multilingual abilities are a plus, enhancing communication with diverse clientele.
• Proven experience in upselling techniques will be beneficial for maximizing sales opportunities.

Benefits Offered

• Health Insurance
• Dental Insurance
• Vision Insurance
• 401K
• Paid Time Off
• Paid Training
• Employee Discount

Join our team as a Business Development Center Representative and contribute to our mission of providing exceptional service while growing your career in the automotive industry!

Job Type: Full-time

Schedule:

• 8 hour shift

Ability to Commute:

• Lakewood, NJ (Required)

Work Location: In person