What are the responsibilities and job description for the IT Support Specialist position at ToyotaLift Northeast LLC?
ToyotaLift Northeast, a leading distributor of material handling and warehouse products, has an excellent opportunity for a Support Specialist
ToyotaLift Northeast has 7 locations throughout MD, DE, Eastern PA, South Jersey, and upstate NY. Brands represented: Toyota Forklifts and primary affiliated brands
To learn more about our company log onto our website @ www.ToyotaLiftNE.com
Requirements/Skills:
- Minimum of 2 years experience
- Bachelor’s degree preferred
- Strong problem-solving skills
- Proven work ethic. Displays honesty, ethics and integrity always.
- Excellent written and verbal communication skills
- Background screening, pre-employment drug screen.
Duties:
- Manage help desk tickets
- Providing solutions and advice on technical issues
- Creating manuals for technical training
- Responding to texts, emails, and calls on technical issues
- Documenting and analyzing technical issues and customer interactions
- Set up user accounts, permissions, and devices
- Attending training sessions and conferences to stay current with best practices on how to help customers with technical issues
Job Knowledge:
- Microsoft 365 (Word, Excel, etc.)
- Teams Voice
- Intune
- Entra ID
- Copiers and Printers
- Network support
- Windows 10/11
- iPhone and iPad support
- Such other knowledge, skills, and abilities as are necessary in connection with additionally assigned duties
Benefits:
- Medical, dental and vision insurance EFFECTIVE WITH THE DATE OF HIRE & INDIVIDUAL COVERAGE AT NO COST
- STD, LTD and Life Insurance
- 401(k) Retirement Plan
- 3 paid PTO days after 3 months of employment and an additional 5 days PTO after 6 months of employment
- 9 paid holidays per year
- A positive work environment
ToyotaLift Northeast is an Equal Opportunity Employer
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Compensation Package:
- Holiday pay
Schedule:
- Day shift
- Monday to Friday
Work Location: In person
