Customer Service Administrator

Are you a seasoned Customer Service Administrator with a passion for Sales and customer service in a global environment? Do you want to lead a team and drive operational excellence in a dynamic environment? We are looking for a Sales Assistant to join our team.  

TP Aerospace is a dynamic and innovative company dedicated to excellence in the aviation industry, and we are looking for you, who loves managing a team of passionate professionals - you who still find joy in the operational task, - and you who are thrilled to take on the challenge of creating a community around our global purchasing organization.  

Who is this growth company? 

We are TP Aerospace! A growing and dynamic company operating in the aviation industry. With headquarters in Copenhagen and eleven sites spanning from Orlando to Melbourne, we operate in a highly global environment where things are moving fast! 

The opportunity: 

The Sales Assistant will be reporting to the Regional Sales Director and based in Orlando.  You will, together with a diverse team of fun and dedicated colleagues, be responsible for general customer support, and order management assuring smooth-running of order fulfillment and securing the operational logistic flow in that regard. Ultimately, your key responsibility will be to support the Sales Managers in order fulfillment.

The primary tasks:  

• Processing Sales Orders when a Team member is out of office.

• Order handling and data discipline i.e., obtaining credit card payments, sending pro-forma invoices, gathering compliance statements, sales tax certificates.
• Filing transactions in the company’s ERP system, (Quantum Control)
• Follow up on placed orders with our repair stations or distribution department to provide status updates to our customers and working with Warehouse operations to ensure smooth and timely delivery.
• Monitoring and proactively following up on aging accounts receivables in case action is needed.
• Coordinate with the quality department and Repair and Asset Managers on warranty cases together with the responsible Sales Manager
• Review and monitor Open order daily to ensure orders are progressing through the various status changes accordingly and ensuring promised delivery dates are achieved.
• Follow up with customers on exchange cores due along with making sure all the trace paperwork is received to avoid late charges to customers.
• If any received cores are deemed BER (beyond economical repair) then need to advise responsible Sales manager and work together in obtaining a replacement core from customer or make sure the customer is invoiced for the BER core if no replacement is obtained.
• Assisting the South American Sales Manager back office in entering sales quotes and sales orders (not responsible for selling)

Duties, responsibilities and activities may change at any time without notice.

Qualifications: 

We are seeking a Sales Assistant who can identify with the description below: 

• Extensive work experience in Customer Service or other Sales assistant-related positions 
• An associate degree or similar or have a couple years of experience from a similar position.  
• Aviation background is a plus. 

Skills and Attributes: 

• You are a structured and responsible person with high work ethics and thrive in a high-pace environment.
• You are service minded, have data entry discipline, and would describe yourself as a team-player with great interpersonal skills.
• You pay attention to details and have problem solving abilities.
• Experience in logistics, aviation or customer service is an advantage but not a requirement.
• You know your way around a computer and have solid working knowledge of MS Office. Expert level in MS Excel would be an advantage but not a requirement.
• You are fluent spoken and written English.
• You are fluent spoken and written Spanish.

How does team spirit and professional development sound? 

We offer a highly vibrant and international work environment with colleagues all over the world. We guarantee a steep learning curve that will foster both your personal and professional development, and you will have the freedom and ability to influence your own tasks and everyday work life, in close cooperation with your manager. 

We take pride in the strong team spirit characterizing our global workforce, so you will gain a solid group of engaged and dedicated colleagues who are great at what they do and enjoy doing it!  

Don't hesitate to apply today! 

Go grab a coffee and spend 10-15 minutes writing us a short but motivated cover letter. Click "Apply" and upload this letter and your resume onto our recruiting platform. The deadline for applying is February 21st. 

Only applications received through the recruiting platform will be considered for the position. We will conduct interviews throughout the process and reserve the right to close the vacancy before the deadline in case we find the right candidate.