TPC Food & Beverage Server Job Description

About Us

TPC Twin Cities is a world-renowned golf course located in Blaine, Minnesota, just minutes north of Minneapolis and St. Paul.

We offer a unique opportunity to join our team as a Food & Beverage Server, where you can experience the excitement of the PGA TOUR's 3M Open.

Job Summary

The Food & Beverage Server will ensure that all newly seated guests receive immediate attention, take their orders, and serve their food and beverage requests promptly and courteously.

Key Responsibilities:

• Greet arriving guests at assigned stations in a pleasant manner, making them feel welcome and at ease.
• Communicate menu specials and changes, answer questions, and take guest orders accurately.
• Ensure workstations are properly refilled at the beginning and end of every shift.
• Advise supervisors of any member/guest complaints so they can be immediately and professionally resolved.
• Participate in continuous cleaning and upkeep of all Food and Beverage areas.
• Serve food and beverage items that meet strict standards, as outlined by the menu specifications work sheets.
• Prepare and serve soft beverages according to specifications prescribed by standard operating procedures.
• Perform all assigned side work duties (polishing, rolling, organization, etc.).
• Keep all stock prepared and ready for use on each shift.
• Maintain accountability of cash tips, ensuring there is no commingling with any cash bank.
• Handle and count cash, make accurate change, record credit cards from guests, and member charges, as prescribed by standard operating procedures.
• Complete requisition forms for all supplies as needed.
• Use proper garnishes, china, glassware, and flatware for all food and beverages.
• Evaluate members/guests who may be intoxicated and ensure they are not served.
• Open dining rooms, grills, and/or pubs, ensuring the area is clean and accommodating at all times, and in accordance with established quality standards.
• Handle any problems that might arise both courteously and professionally.
• Maintain responsibility for par stock inventory control on a daily basis.
• Set up and break down dining room tables, banquet tables, chairs, display tables, and carts, theme decorations, and other equipment to accommodate operations as required by the reservation book and/or special event plan, banquet event order, or diagram.
• Understand members and guests' comments and complaints and forward this information immediately to supervisors.
• Evaluate compliance with operating guidelines as it relates to the R.A.M. or Tips programs, as well as operating within all State and Federal Laws, Rules, and regulations relating to Alcohol, Cigarette, and Tobacco Division.
• Evaluate performance according to established service procedures as outlined in the TPC Brand Standards.
• Special projects or other duties as assigned.

Work Environment

This job operates in a professional office environment and routinely uses standard office equipment.

The employee is regularly required to stand; walk; sit; kneel; use hands to handle or feel; and talk or hear.

The employee must regularly lift and/or move up to 25 pounds.

Specific vision abilities required by this job include close vision, depth perception, color vision, distance, and peripheral vision, and ability to adjust focus.

Requirements

• Thorough knowledge of food and beverage service procedures acquired through a high school education or equivalent, plus one or two years additional years' experience.
• Able to maintain confidentiality and handle sensitive information.
• Strong communication and interpersonal skills.
• Ability to work effectively in a fast-paced environment.
• Able to maintain a clean and safe work environment.
• Familiarity with Point-of-Sale systems and cash handling procedures.