What are the responsibilities and job description for the Assistant Front Office Manager - Renaissance Boca Raton position at TPG Hotels Resorts and Marinas?
Job Overview
The Assistant Front Office Manager supports the Front Office Manager in overseeing the day-to-day operations of the front desk. This role ensures that all guests receive exceptional service and that all front office functions run smoothly, efficiently, and in accordance with hotel policies and standards.
What You'll Be Doing
- Assist in ensuring high levels of guest satisfaction by addressing complaints, requests, and concerns promptly and professionally.
- Welcome VIP and repeat guests and ensure they receive special attention.
- Monitor guest feedback and collaborate with the team to improve service quality.
- Supervise front desk operations, including check-in, check-out, reservations, and billing.
- Ensure that all procedures and standards are followed by staff to maintain smooth operations.
- Coordinate with other departments (Housekeeping, Maintenance, etc.) to meet guest needs and resolve issues.
- Assist in the hiring, training, and developing front office staff.
- Conduct regular team meetings to discuss goals, updates, and challenges.
- Generate reports related to occupancy, revenue, and guest satisfaction.
- Assist in implementing policies, procedures, and hotel systems.
- Respond to emergencies and manage challenging situations efficiently and calmly.
What You Bring
Working Conditions & Physical Effort
Physical work is a primary part of many of our hotel and resort jobs. Physical requirements include extended standing and walking, climbing, bending, reaching, pulling, pushing, kneeling, and lifting to 50 lbs. Some work is performed in an interior hotel environment with equipment and machines. The work involves exposure to extreme temperatures, chemicals, dirt, fumes, smoke, unpleasant odors, and / or loud noises. The exposure to hazards or physical risks requires following basic safety precautions and use of applicable protective equipment.
Benefits
Benefits for Full Time employees may include :
Part-Time Benefits Also Available!
EEO / VET / DISABLED
