Valet Attendant

Overview:
We are seeking a highly professional and personable Valet Attendant to join our team at a vibrant boutique hotel in Washington, D.C. As a Valet Attendant, you will be the first and last point of contact for our guests, ensuring that they receive exceptional service and a seamless experience upon arrival and departure. This role is perfect for someone who enjoys working in a dynamic, fast-paced environment while providing outstanding customer service.

Key Responsibilities:

• Guest Reception & Parking Services:

  • Greet guests upon arrival with a warm and welcoming demeanor, offering assistance with unloading luggage and any other needs.
  • Efficiently park and retrieve guest vehicles while ensuring the safety and security of their property.
  • Provide guests with parking information and updates on hotel parking policies, as well as available alternatives when necessary.

• Customer Service Excellence:

  • Maintain a positive, friendly attitude at all times, delivering the highest level of customer service.
  • Assist guests with directions, transportation requests, or any local recommendations.
  • Handle guest inquiries and requests with professionalism and efficiency, ensuring their needs are met promptly.

• Vehicle Handling & Safety:

  • Drive guest vehicles with care, ensuring that all vehicles are parked securely in designated areas.
  • Ensure the security of guest vehicles and personal property by adhering to hotel safety protocols.
  • Inspect vehicles for any pre-existing damage and report any issues to management.

• Communication & Coordination:

  • Communicate effectively with the front desk and other hotel departments to ensure smooth guest arrivals and departures.
  • Coordinate with the front desk and concierge to provide valet services for special events, VIP guests, and group bookings.
  • Alert management of any operational issues or guest concerns related to parking or valet services.

• Maintain Appearance & Cleanliness:

  • Ensure the valet area is clean, organized, and well-maintained at all times, creating a positive first impression for guests.
  • Keep valet uniforms neat and professional, adhering to hotel standards.
  • Regularly inspect and maintain the appearance of vehicles when parking or retrieving them, ensuring they are presented in the best possible condition.

• Safety & Security:

  • Follow all safety protocols for handling guest vehicles and operating in the valet area.
  • Monitor and manage traffic flow around the hotel entrance to ensure safety and efficiency.
  • Report any incidents or accidents promptly to management for investigation and resolution.

• Additional Responsibilities:

  • Assist with luggage handling, if needed, and direct guests to hotel amenities and services.
  • Help guests with special requests, such as arranging for taxis, rideshare services, or car detailing.

Qualifications:

• Previous experience as a valet attendant or in a customer service role, preferably within the hospitality industry.
• Clean driving record and valid driver's license.
• Ability to drive both automatic and manual transmission vehicles.
• Strong communication and interpersonal skills with a focus on guest service.
• Ability to work efficiently in a fast-paced, high-energy environment.
• Ability to handle multiple tasks simultaneously while maintaining attention to detail.
• Must be able to work evenings, weekends, and holidays as required.

Preferred Qualifications:

• Knowledge of local Washington, D.C. area and directions to popular landmarks, restaurants, and attractions.
• Previous experience working in a boutique hotel or high-end hospitality setting.

$10-$12 per hour plus tips