Job Description
Job Description
SUMMARY : Oversees all activity in relation to the accounts of the sales reps for whom they are responsible.
DUTIES AND RESPONSIBILITIES :
- Manage all order activity, customers and vendor base. Provide consistent contact with customers regarding the status of their order(s) already placed, availability of their custom stock, and resolution of service issues.
- Provide expertise in solving customer problems with all internal departments : Billings, Accounts Payable, Purchasing, Inventory Control, Shipping, etc. Issues written and oral instructions to vendors and coworkers
- Oversees inventory levels and purchasing methods for custom products to maintain sufficient supply to meet customer demand, maintain satisfactory inventory turn rates, and maximize profit margin. Custom inventory stock levels are to be reviewed at least once each week.
- Sources product, evaluates which vendors to quote from, sends quote requests to vendors, and analyzes vendor quotes.
- Monitors exception reports daily and take appropriate action to resolve any discrepancies.
- Prepare proposals and reports for presentation to customers
- Study and standardize procedures to improve efficiency of division operations.
- Interact with other departments in furtherance of Company objectives with particular emphasis on better communications, system improvement and customer satisfaction.
- Performs other related duties as assigned by management.
SUPERVISORY RESPONSIBILITIES :
This job has supervisory responsibilities.QUALIFICATIONS :
Bachelor’s degree is preferred in Business, Marketing, Supply Chain, or a relevant field.2-4 years of experience in Purchasing, Customer Service, Logistics, Project Management or a closely related field.Computer skills required : Microsoft Office SuiteCOMPETENCIES :
Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs workflows and procedures.Attendance / Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.PHYSICAL DEMANDS AND WORK ENVIRONMENT :
Office settingThe Company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
The above job description is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time with or without notice . Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
