What are the responsibilities and job description for the Operations Support Associate position at TPH Holdings LLC?
Operations Support Associate
Reporting To: Director of
Direct Reports: No
Status: Full-Time
Exempt/Non-Exempt: Exempt
Division: Operations
Job Purpose:
The Operations Support Device Associate will play a crucial role in ensuring the smooth operation of essential technology devices across our retail stores and distribution center (DC). This entry-level position focuses on providing technical support, managing device repairs, tracking inventory, maintaining accurate records, and various other tasks. The ideal candidate is detail-oriented, possesses strong communication skills, and is eager to learn and contribute to a fast-paced environment.
Key Job Responsibilities:
- Device Support and Troubleshooting:
Provide basic technical support to store and DC team members regarding equipment, scanners, and tablets.
Assist in troubleshooting common device issues.
- Repair and Vendor Management:
Coordinate with repair vendors to facilitate timely device repairs.
Communicate with vendors via email and phone to track repair status and resolve issues.
- Inventory and Data Management:
Accurately input and maintain device inventory data.
Utilize Microsoft Excel to track equipment repairs, inventory levels, and other relevant information.
- Logistics and Shipping:
Prepare and process equipment shipments using UPS and other shipping methods.
Track shipments and ensure timely delivery.
- Communication and Reporting:
Maintain clear and professional email communication with team members and vendors.
Generate reports on equipment repair status, inventory levels, and other relevant metrics.
- General Operations Support:
Perform other duties as assigned to support the operations team.
Qualifications:
High school diploma or equivalent.
Basic understanding of technology devices.
Proficiency in Microsoft Excel.
Strong data entry skills.
Excellent communication and interpersonal skills.
Ability to work independently and as part of a team.
Detail-oriented and organized.
Ability to lift and move objects of reasonable weight.
Benefits: We offer a competitive compensation plan complete with attractive benefits offerings that include (not limited to):
- Medical
- Dental
- Vision
- Life insurance
- 401k, paid time off
- Opportunities for advancement
Environmental/Occupational Health and Physical Requirements:
Typical 9-hour workday, employees are expected to adapt to a fast-paced work environment and have the capacity to spend extended periods at a computer. Occasional lifting of 50lbs or more may be necessary to fulfill job responsibilities.
