What are the responsibilities and job description for the IT Support Analyst II position at TPI Global Solutions?
Position- IT Support Analyst II
Location- Portland, OR – 60% Onsite
Duration- 03 Months contract (High Possibility to extend)
Note: This role is approx. 60% onsite, but all candidates need to be physically located in Portland. They will be responsible for supporting both the RiverTec office in downtown Portland, and the Columbia warehouse, on Columbia Blvd.
Duties:
- Performs IT support activities related to client interfacing and internal applications, systems and hardware support and may interface with client or internal users on related problem resolution providing up to Tier II support.
- Provides up to Tier 2 level troubleshooting of hardware/software on MS Windows based networked PCs.
- Performs hardware installs and configurations of PC and/or Unix systems.
- Manages numerous administrative tasks, including but not limited to physical inventory, online monitoring and creating reports.
- Creates and maintains MS Windows domain accounts.
- Troubleshoots operating systems and network issues on desktop PCs and servers.
- Performs basic UNIX functions including but not limited to evening backup tape processes.
- Mentors and cross-trains IT or this company personnel.
- Maintains web pages using HTML editor.
- Performs other related duties as assigned.
Experience:
- 4 - 8 years of experience
