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Customer Service Representative - Bilingual

TPI Staffing Group
Houston, TX Full Time
POSTED ON 1/15/2025
AVAILABLE BEFORE 4/11/2025

Customer Service Representative - Bilingual, 77079

18.00

Temp to Hire

Remote position

  • You must live within 60 miles of the 77079 area in Texas.

Job Summary :

  • We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative.
  • The ideal candidate will possess excellent communication and problem-solving skills
  • As well as a strong commitment to providing exceptional service to our valued customers.

    • Responsibilities

  • Act as the main point of contact for customer inquiries, concerns, and complaints via various channels (phone, email, chat, social media, etc.).
  • Process and prepare mail and packages for shipping, including labeling, packaging, and arranging courier or postal services.
  • Provide accurate and efficient assistance to customers by identifying their needs and resolving their issues promptly and professionally.
  • Listen attentively to customer inquiries and provide appropriate solutions or alternatives within company guidelines and policies.
  • Escalate complex issues to the appropriate departments or supervisors for further resolution and follow-up.
  • Assist customers with placing orders, tracking shipments, processing returns, and other order-related tasks.
  • Make courtesy outbound calls to customers and record any feedback provided.
  • Handle irate or upset customers in a calm and professional manner, aiming to de-escalate situations and provide effective solutions.

    • Qualifications :

  • Bilingual - English / Spanish Is required
  • Previous experience in customer service or a related field is preferred.
  • Excellent verbal and written communication skills, with a friendly and professional phone and email etiquette.
  • Strong active listening and problem-solving abilities.
  • Strong time management and organizational skills, with the ability to prioritize tasks effectively.
  • High school diploma or equivalent; some college education is a plus.

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