What are the responsibilities and job description for the Customer Service Representative - Bilingual position at TPI Staffing, Inc?
Job Description
Job Description
Customer Service Representative - Bilingual
18.00
Temp to Hire
Part Time M-F 2 : 00 pm - 6 : 00 pm
Remote position
You must live within 60 miles of the 77079 area in Texas.
This position would be Monday-Friday 2 : 00 pm - 6 : 00 pm with a possibility of becoming full-time, however for the foreseeable future they would be part time.
Job Summary :
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative.
The ideal candidate will possess excellent communication and problem-solving skills
As well as a strong commitment to providing exceptional service to our valued customers.
Responsibilities
Act as the main point of contact for customer inquiries, concerns, and complaints via various channels (phone, email, chat, social media, etc.).
Process and prepare mail and packages for shipping, including labeling, packaging, and arranging courier or postal services.
Provide accurate and efficient assistance to customers by identifying their needs and resolving their issues promptly and professionally.
Listen attentively to customer inquiries and provide appropriate solutions or alternatives within company guidelines and policies.
Escalate complex issues to the appropriate departments or supervisors for further resolution and follow-up.
Assist customers with placing orders, tracking shipments, processing returns, and other order-related tasks.
Make courtesy outbound calls to customers and record any feedback provided.
Handle irate or upset customers in a calm and professional manner, aiming to de-escalate situations and provide effective solutions.
Qualifications :
Bilingual – English / Spanish Is required
Previous experience in customer service or a related field is preferred.
Excellent verbal and written communication skills, with a friendly and professional phone and email etiquette.
Strong active listening and problem-solving abilities.
Strong time management and organizational skills, with the ability to prioritize tasks effectively.
High school diploma or equivalent; some college education is a plus.
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