Invoicing Customer Service Coordinator

About the role:

As a part of our Billing team, you will specialize in processing payments and billing customers. You will be responsible for providing unparalleled service to TQL’s Sales Teams. This role will manage inbound accounting-related requests via phone, email or in person interaction with a focus on issue resolution, customer satisfaction and relationship development.

What’s in it for you:

• $16.50 - $17.50/hour base pay depending on experience
• Health, Dental, and Vision coverage to best fit your needs, including a plan that takes $0 out of your paycheck 401(k) with company match
• Up to $5,000/year in tuition reimbursement
• Employee referral bonus opportunities
• We win wherever we go - Voted a Fortune 100 Best Companies to Work For (2023) and Forbes America’s Best Employers (2022)

What you’ll be doing:

• Process incoming paperwork for billing and accounts payable
• Review all documents for accuracy while ensuring they are filled out completely
• Make outbound calls to resolve paperwork issues
• Communicate with sales teams and customers to help resolve any billing discrepancies
• Answer incoming calls and connect them to the appropriate team
• Provide excellent customer service to TQL’s internal and external customers through issue resolution regarding billing and payment concerns
• Work cross-functionally with other sales support departments to help resolve billing and payment issues
• Act as a liaison between Sales and Accounting
• Identify billing and/or process issues and escalate accordingly

What you need:

• Availability to work 8am – 5pm
• Ability to take ownership of responsibilities and see tasks through completion
• Excellent communication skills with great attention to detail
• Proficient with Microsoft Office products
• The desire to be a part of TQL while contributing to our continued growth
• Demonstrated exceptional punctuality
• Exceptional organizational skills with strong attention to detail