What are the responsibilities and job description for the Help Desk Technical Tier I Support position at Trace Systems Inc.?
Job Title Help Desk Technical Tier I Support
Location Camp Arijfan, Kuwait
The Help Desk Technical Tier I Support position will provide information and assistance resources that troubleshoot problems with computers or similar products on the network.
To Apply We invite you to put your talents to work by joining a growing team of dynamic professionals here at Trace Systems! Be part of a culture at our leading-edge company where you can achieve great things while fostering a satisfying and rewarding career progression. To learn more about our current openings, text ‘tracejobs’ to 97211 or apply directly through our website at www.tracesystems.com. #jointracesystems
Trace Systems is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, disability, veteran status, national origin, sexual orientation, pregnancy, genetic information, or any other characteristic protected by law.
Location Camp Arijfan, Kuwait
The Help Desk Technical Tier I Support position will provide information and assistance resources that troubleshoot problems with computers or similar products on the network.
- Field trouble calls via the phone and computer trouble ticketing system.
- Perform laptop imaging.
- Conduct basic IP troubleshooting.
- Build user accounts on the domain.
- Add and remove computers from a Microsoft domain environment.
- Assign user accounts to appropriate groups and permissions.
- Build exchange mailboxes.
- Troubleshoot user email issues.
- Troubleshoot printers and map shared printers.
- Document trouble calls and computer/network actions for reporting purposes.
- Travel CONUS/OCONUS to support missions up to 10%.
- Active, in-scope US Government issued Secret clearance (Interim Secret Clearance is acceptable).
- Due to the nature of the work and contract requirements, US Citizenship is required.
- A minimum of seven (7) years of experience with IT systems.
- Minimum of four (4) years in IT customer support and two (2) years experience in a military environment.
- Must have the following required certifications Network and Security CE.
- Associates degree in Networking, OR eleven (11) years of recent specialized experience.
To Apply We invite you to put your talents to work by joining a growing team of dynamic professionals here at Trace Systems! Be part of a culture at our leading-edge company where you can achieve great things while fostering a satisfying and rewarding career progression. To learn more about our current openings, text ‘tracejobs’ to 97211 or apply directly through our website at www.tracesystems.com. #jointracesystems
Trace Systems is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, disability, veteran status, national origin, sexual orientation, pregnancy, genetic information, or any other characteristic protected by law.
