Director, Final Mile and Delivery Experience

Overall Job Summary

This position is responsible for developing and leading the final mile and delivery experience strategy as well as determining the investment, financial, technology, equipment, process, data, and analytical needs for delivery, product know-how, and white glove services for all residential and B2B digital orders fulfilled on-line, in-store, and thru direct sales across TSC team member delivery and all 3PL partners.

Essential Duties and Responsibilities (Min 5%)

• Create and implement a multi-year final mile and delivery long range plan to support company strategy
• Develop and implement bulk delivery solutions to support company strategy and sales initiatives targeting pro consumers, fairs, shows, zoos as well as other business and government customers.
• Lead the final mile and delivery experience team responsible for creating end to end final mile process, technology, investment, training, compliance, data, and analytic needs along with cross functional partners.
• Manages a multi-million dollar budget, P&L, Capex and drive efficiencies thru increases in scheduling, utilization and optimization performance
• Ensure industry leading customer satisfaction scores for delivery experiences and compliance with laws and regulations
• Provides overall fleet management solution for field team including driver management, training, routing, scheduling, equipment, maintenance and repair.
• Dynamically manage the order management system on business rules to balance cost, service, capacity, and strategic delivery goals.
• Analyze inventory and fulfilment opportunities to work back with our merchandise planning and inventory teams to improve service and cost with assortment and product placement
• Manage forecasting projections to build the delivery needs in conjunction with overall demand and sales growth by region over multiple time horizons
• Orchestrates fleet and material handling equipment needs thru a balanced evaluation of financial, quality, functionality, safety, and service elements partnering with procurement on RFPs.
• Establish business requirements and end user experiences for the end-to-end process starting with delivery scheduling down to order tracking and returns partnering with the IT team.
• Design training protocol, best practices, and management for safety and white glove services including driving, product knowledge, installation, assembly, stocking, and returns management.
• Drive continuous improvement for an enhanced delivery experience with technology, processes, services, and program features.
• Collaborate cross functionally with the strategy, IT, finance, merchandising, marketing, supply chain customer service, store operations and procurement teams to build strong relationships, legendary customer experiences, and financial outcomes.

Required Qualifications

Experience : 8 years related experience in supply chain management, e-commerce, delivery merchandising, field operations, logistics, transportation, or inventory management preferably in a retail environment.

Education : Bachelor's degree in Supply Chain Management, Logistics, Operations, Finance, Business, Applied Math, Statistics or related field. MBA preferred but not required. Any suitable combination of education and experience will be considered

Preferred knowledge, skills or abilities

Working Conditions

Physical Requirements

Disclaimer

This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. A team member should perform all duties as assigned by his / her supervisor.

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CONNECTION

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EMPOWERMENT

We believe in managing your time for business and personal success, which is why we empower our Team Members to lead balanced lives through our benefits total rewards offerings. fot full-time and eligible part-time TSC and Petsense Team Members. We care about what you care about!

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OPPORTUNITY

A lot of care goes into providing legendary service at Tractor Supply Company, which is why our Team Members are our top priority. Want a career with a clear path for growth? Your Opportunity is Out Here at Tractor Supply and Petsense.

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