Process Manager, Final Mile and Delivery Experience

Process Manager, Final Mile and Delivery Experience

Overall Job Summary

This position is responsible for creating and implementing the final mile and delivery experiences as determining the investment, financial, technology, equipment, process, data, and analytical needs for delivery, product know-how, and white glove services for all residential and B2B digital orders fulfilled on-line, in-store, and thru direct sales across TSC team member delivery and all 3PL partners.

Essential Duties and Responsibilities (Min 5%)

Develop and implement final mile delivery solutions and experience to support company strategy and sales initiatives for both residential and commercial consumers

Create end to end final mile process, technology, investment, training, compliance, data, and analytic needs along with cross functional partners.

Ensure industry leading customer satisfaction scores for delivery experiences and compliance with laws and regulations

Provide overall fleet management solution for field team including driver management, training, routing, scheduling, equipment, maintenance and repair.

Dynamically manage the order management system on business rules to balance cost, service, capacity, and strategic delivery goals.

Analyze inventory and fulfilment opportunities to work back with our merchandise planning and inventory teams to improve service and cost with assortment and product placement

Create short-, medium-, and long-term forecast projections to build the delivery needs in conjunction with overall demand and sales growth by region

Orchestrate fleet and material handling equipment needs thru a balanced evaluation of financial, quality, functionality, safety, and service elements partnering with procurement on RFPs.

Establish business requirements and end user experiences for the end-to-end process starting with delivery scheduling down to order tracking and returns partnering with the IT team.

Design training protocol, best practices, and management for safety and white glove services including driving, product knowledge, installation, assembly, stocking, and returns management.

Drive continuous improvement and efficiencies for an enhanced delivery experience with technology, processes, services, and program features with improvements in scheduling, utilization and optimization performance

Collaborate cross functionally with the strategy, IT, finance, merchandising, marketing, supply chain customer service, store operations and procurement teams to build strong relationships, legendary customer experiences, and financial outcomes.

Required Qualifications

Experience : 5 years related experience in supply chain management, e-commerce, delivery merchandising, field operations, logistics, transportation, or inventory management preferably in a retail environment.

Education : Bachelor’s degree in Supply Chain Management, Logistics, Operations, Finance, Business, Applied Math, Statistics or related field. Any suitable combination of education and experience will be considered.

Professional Certifications :

Preferred knowledge, skills or abilities

Demonstrated experience working with analytical tools like Power BI, Alteryx, Snowflake

Adept at systems and technology

Applied math, forecasting and statistics ability

Program management, process and value stream mapping skills

Problem solving, communication, and organizational skills.

Time management and multi-tasking skills

Ability to write and enforce policies and procedure

Self-starting team player with customer centric mindset

Working Conditions

Hybrid / Flexible working conditions

Occasional travel required

Physical Requirements

Sitting

Standing (not walking)

Lifting up to 10 pounds

Disclaimer

This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. A team member should perform all duties as assigned by his / her supervisor.

Company Info

At Tractor Supply and Petsense by Tractor Supply, our Team Members are the heart of our success. Their dedication, passion, and hard work drive everything we do, and we are committed to supporting them with a comprehensive and accessible benefits package. We understand the evolving needs of our Team Members and their families, and we strive to offer meaningful, competitive, and sustainable benefits that support their well-being today and in the future.

Our benefits extend beyond medical, dental, and vision coverage, including company-paid life and disability insurance, paid parental leave, tuition reimbursement, and family planning resources such as adoption and surrogacy assistance, for eligible Team Members. While all Team Members have access to a broad range of rewards, eligibility and specific offerings may vary depending on the role, individual plan requirements and eligibility criteria.

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CONNECTION

Our Mission and Values are more than just words on the wall - they’re the one constant in an ever-changing environment and the bedrock on which we build our culture. They're the core of who we are and the foundation of every decision we make. It’s not just what we do that sets us apart, but how we do it.

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EMPOWERMENT

We believe in managing your time for business and personal success, which is why we empower our Team Members to lead balanced lives through our benefits total rewards offerings. fot full-time and eligible part-time TSC and Petsense Team Members. We care about what you care about!

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OPPORTUNITY

A lot of care goes into providing legendary service at Tractor Supply Company, which is why our Team Members are our top priority. Want a career with a clear path for growth? Your Opportunity is Out Here at Tractor Supply and Petsense.

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Nearest Major Market : Nashville