Client Relations Manager / Office Assistant

Tracy’s Custom Homes, established in 2006, is a small residential design firm in Farmersville, TX that has shown continued growth in the past decade, and focuses on the custom home market in the rural areas East and Northeast of Dallas. We handle 120 clients per year and maintaining communication with them is a key to our success.

Job Summary
The Client Relations Manager plays a crucial role in fostering strong relationships with our clients, ensuring their needs are met and exceeded. This position requires a proactive approach to client services and effective communication skills. The ideal candidate will be adept at managing multiple client accounts while providing exceptional customer service. Being that we support custom home builders and clients in the rural areas, we are looking for someone that has southern hospitality.

Experience

• Preferred Bachelor's Degree
• 5 Years of working in a service oriented office environment
• Preferred knowledge of some construction/home terminology, but not required

Responsibilities

• Sit at the Front Door and provide exceptional customer service as the first point of contact for new and existing clients.
• Develop and maintain strong relationships with clients to ensure satisfaction and loyalty.
• Respond promptly to client inquiries (phone, emails & social media) and resolve issues efficiently.
• Collaborate with internal design teams to ensure seamless service delivery and address client needs.
• Conduct regular follow-ups with clients to assess their satisfaction levels and gather insights. Send timely client survey's & request testimonials.
• Send out Meeting Notices to customers
• Prepare Estimates and bill customers using Quickbooks Online
• Follow-up on payments and keep track of past due invoices
• Assist in Marketing and promoting the business using Social Media platforms
• Assist with implementing and maintaining a new webpage and customer interface portal
• Assist with planning company events, training, builder lunches, client appreciation events and annual Christmas Party

Skills

• Strong customer service orientation with a focus on client satisfaction
• Excellent communication skills, both verbal and written, with the ability to engage effectively with diverse clients and personalities
• Professional email etiquette & ability to address needs over a phone call are important
• Sales experience is beneficial for understanding client needs and selling our services
• Strong Microsoft Office skills (Excel, Word & Outlook)
• Social Media Marketing
• Organizing Files, both written and electronic
• Self - Starter and able to identify areas of need and respond accordingly
• Creative and Energetic

Benefits

• Business hours are typically 8am-4:30pm
• Paid Holidays (10 days)
• 3 weeks of PTO
• Life Insurance
• Short-Term Disability Insurance
• Company Retirement with 3% Company Match
• $300/month Medical Insurance Stipend

This role is essential for maintaining our commitment to exceptional client relations, ensuring that our clients receive the highest level of service possible while fostering long-term partnerships.

Job Type: Full-time

Pay: $42,000.00 - $54,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Paid time off

Shift:

• Day shift

Work Location: In person

Salary : $42,000 - $54,000