What are the responsibilities and job description for the Operations Coordinator / BSA Officer position at Trademark Federal Credit Union?
We are seeking an initiative-taking individual to become our Operations Support Officer.
Are you looking to make an impact in your community through a rewarding career? Join the credit union movement and become a valued team member of Trademark Federal Credit Union, where people helping people is the priority!
Our Vision:
We believe in meaningful, purposeful work; a greater good, while inspiring financial peace of mind.
Our Mission:
Our purpose is to help provide overall well-being for our members, employees and communities in listening to you and working to understand your unique story, we empower you to pursue your passion.
Our Core Values:
Genuine Inclusive Passionate Trustworthy Collaborative Secure
Position Responsibilities:
Is the designated BSA Officer for the cu, ensuring function, terminology, policies and procedures, and related laws and regulations at the local, state, and federal levels; comply with the applicable laws regulations, policies and procedures; adhere to all security procedures and regulatory guidelines for Regulation CC, the Bank Secrecy Act, OFAC and USA Patriot Act/ Customer Identification Act. Overseas the Operations department and its personnel at direction from the Director of Operational Efficiency. Manages and leads team to offer and deliver an exceptional level of Member service and serves as an adviser to Members via ITM, phone, email, mail, fax, online messaging and any other remote means of communication. Coaches and leads by example to achieve goals including but not limited to product adoption, Member survey results, wait time, transaction time, one touch resolution and other organizational and departmental goals. Maintains a positive and professional workplace environment and works as a team player in completing departmental and organizational goals. Understands and can perform the functions of the Operations Department, acting as a backup as needed.
Position Qualifications:
- Two or more years of similar experience.
- Six months or more of remote / hybrid work experience
- Team player mindset
- Dependability
- Attention to detail
- Customer service skills
- Passion for helping people
- Self-driven
- Ability to travel between locations
Working conditions:
- Physical surroundings are generally pleasant and comfortable- an office environment / home office
- Normally seated with freedom of movement on a regular basis
- Full time
Come be a part of our team!
If this sounds like the type of company you’d be proud to represent, send your resume to Aleisha Leighton at: Trademark Federal Credit Union, 44 Edison Drive, Augusta, ME, 04330
Location: South Portland office: 340 Main St, South Portland, Maine 04106 or Augusta office: 44 Edison Drive, Augusta, ME 04330
Trademark offers competitive wages and benefits, including Medical and Dental Coverage, 401K Match & Safe Harbor, Wellness Benefit, Branded Clothing Allowance and Paid Time Off.
Trademark is an Equal Opportunity Employer.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Work Location: Hybrid remote in South Portland, ME 04106