Application Support Specialist

Tradeweb Markets is a world leader in the evolution of electronic trading. A fintech company serving approximately 2,500 clients – including the world’s largest banks, asset managers, hedge funds, insurance companies, wealth managers and retail clients - in more than 65 countries across the globe. Since our first trade in 1998, we have helped transform and electronify the fixed income markets. Tradeweb is a culture built on innovation, creativity and collaboration. Through a combination of very talented and driven people, innovative products and solutions, cutting-edge technology, market data, and a vast network of clients, we continue to work together to improve the way financial markets trade.

Mission: Move first and never stop. Collaborate with clients to create and build solutions that drive efficiency, connectivity, and transparency in electronic trading.

Tradeweb Markets LLC ("Tradeweb") is proud to be an EEO Minorities/Females/Protected Veterans/Disabled/Affirmative Action Employer.
https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf

Group Details

Working as part of a global team with specific responsibility for supporting and maintaining the trading system. Requires full understanding of the system architecture, applying/suggesting bug fixes, developing new tools for system monitoring and reporting, and working with the internal business to identify and resolve issues. The role offers end-to-end understanding of a complex online bond trading platform. They will get to know the architecture inside out.

Tradeweb Technology jobs are fully remote. The Tradeweb Technology hub is located in our Jersey City office which can be used for team meetings and collaboration efforts. There may be days where travel to the Jersey City office is recommended for organizational off-sites.

Job Responsibilities

• The provision of extremely high levels of availability for the production, demonstration and test systems.
• Resolution of any problems in these systems in a timely and professional manner.
• The development of system instrumentation and monitoring tools.
• Configuration management and release management of application changes.

Required Qualifications:

• Four-year degree in Computer Science, Computer Engineering, Electrical Engineering or an equivalent level of technical knowledge required.
• 7 years of IT experience in a support role.
• Experience supporting an existing large system to very high levels of availability, ideally of financial and especially trading systems is desirable.
• Trading or Level 3 experience supporting an existing large system with levels of availability.
• Experience or knowledge in OOPS concepts, SQL and scripting languages (Perl/Python).
• Strong understanding of windows and Linux/Unix systems.
• Strong understanding of networking principles.
• Proficiency in containerization technologies and experience in using Kubernetes. Familiarity with CI/CD pipelines
• In this role you will be very proactive and be able to understand the business needs and prioritize work accordingly.
• The team works very closely, and it is a high-pressure mission critical production environment.
• Candidate in this role requires good communication skills as they will be dealing with internal customers on a regular basis.
• In this role you will be required to be flexible regarding work schedule, including evening and occasional weekend duties.

In addition, you should have:

• 2 or more years of object-oriented development experience (Ideally Microsoft Visual C )
• Relational Database experience
• Strong scripting knowledge in Perl/python/shell.
• A structured, methodical approach.
• A delivery-focused attitude.
• The ability to work within a team environment – be a team-player.
• Good verbal and written communication skills.
• Strong problem-solving and multi-tasking skills
• Fixed income market knowledge would be a plus
• Flexibility in working multiple shifts
• Experience with configuring and using tools like Grafana, Pagerduty, coralogix etc.
• Experience with any cloud technologies is a plus

Additional Information

Tradeweb is committed to providing valuable and competitive benefits. In addition to working in our culture of innovation and collaboration, we offer:

• Health Insurance: Highly competitive medical, dental, and vision programs
• Hybrid Environment: Our employees have the flexibility of working in the office and from home.
• Health Care and Dependent Care Flexible Spending Accounts: You may elect to set aside pre-tax earnings to pay for eligible health care and dependent day care expenses for you and your eligible family members.
• Maven Family Building Benefit: Maven offers support for fertility and preconception; pregnancy and post-partum; adoption; surrogacy and pediatrics for children up to age 10. Tradeweb provide a $10,000 lifetime reimbursement towards fertility, egg freezing, adoption and surrogacy expenses.
• Building Wealth - 401(k) Savings Plan: Employees are immediately eligible for the 401(k) plan. Participants may contribute up to 75% of eligible compensation into a traditional 401(k) and/or Roth 401(k). Tradeweb will match 100% of the first 4% of compensation that you contribute.
• The current pay range for this role if performed in the city of New York is currently $120,000 to $240,000 per year, based on a regular, full-time schedule. The amount of pay offered will be determined by a number of factors, including but not limited to qualifications, market data, geographic location, and internal guidelines.
• This role will also be eligible to participate in Tradeweb’s discretionary bonus program.
• This role is expected to remain open until 2/6/25.

Other Benefit Programs

• Pre-Tax Commuter Benefits Program
• ARAG Legal Services
• Employee Assistance Program
• Tuition Reimbursement
• Financial Wellness Tools
• Travel Assistance Benefits
• Pet Insurance
• Corporate Gym Subsidies
• Wellness Perks
• Paid Time Off and Parental Leave