VP, SBA Closing and Servicing Manager

Who We Are & Why You Will LOVE Us!

You are more than just a number; we are more than just a bank. At Tradition Capital Bank, we are partners in business and in life; building dreams and futures on one simple idea: strong one-on-one relationships.

We place our people in the right seats and position our employees to do what they love. Every person and every role matters: when we function together as One Team, we achieve extraordinary results. As each other’s raving fans, we reach across titles and organizational structure to encourage one another.

Here at Tradition, we believe that when people work together with shared values and an open mind, anything is possible.

Tradition is always in the making; join us in celebrating our roots and being a part of what’s next.

What You Will Be Doing

The VP, SBA Closing and Servicing Manager plans, directs, administers and manages day-to-day activities and functions of the SBA Lending Department from loan application evaluation and loan approval to closing, ensuring all SBA closing requirements are satisfied and that SBA guaranty is secure. Responsible for oversight of daily operations to ensure compliance with SBA and TCB guidelines for cohesiveness. Also responsible for overall portfolio support including processing change requests in accordance with SBA regulations as well as submitting various SBA required reporting.

How You Will Get the Job Done

• Leadership, Management & Accountability (LMA): Leads, guides, manages, trains, and assists support team to optimize efficiencies and hold team accountable for achieving agreed-upon commitments and demonstrating a One Team mentality. Dependably demonstrates a relentless obsession with values alignment, customer service, focus, simplicity, and clarity. Maintains a strong leadership presence, motivating staff and building commitment to the Bank’s priorities and direction.
• Process & Systems: Establishes and administers processes and procedures to ensure bank compliance with all established SOP’s to ensure SBA guarantee and Preferred SBA Lender Status is maintained. Audit all loan packages to ensure that SBA terms and conditions are fully met in accordance with the SBA Standard Operating Procedures (SOP) manual.
• Product & Service Implementation: Collaborate with Chief Technology Officer and the VP of Product Development Officer to develop and implement new products and services that deliver value to TCB and our clients.
• Collaboration: Effectively interact and develop relationships with both internal and external partners to ensure timely production of loans. Holds team accountable for delivering an exceptional client experience consistent with our Client Service Standards (defect free, timely and caring).

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time without notice.

What Sets You Apart

• A role model for our core values: Do the Right Thing, Get Stuff Done (G.S.D.), One Team, and Give Generously.
• Demonstrated commitment to timely, defect free and caring client service
• Able to perform at a high level in a fast-paced environment
• Flexible to change in a growing organization
• A professional who builds solid relationships based on integrity and trust
• Appropriately creative, particularly regarding process improvement
• Focused on coaching and developing others
• Strong delegator; gets day-to-day work done through teams
• Able to hold others accountable for their actions
• Strong ability to deal constructively with conflict; low need to be liked
• Strong prioritization skills
• Deadline-oriented
• Strong attention to detail
• Self-motivated and persistent in following through
• Excellent verbal and written communication skills
• Demonstrated collaborative work style and respect for others
• Must have a strong working knowledge of all banking industry polices and deposit operations regulatory compliance including, but not limited to: ACH, check, Reg E, Reg CC, BSA, and OFAC.
• Is accountable for demonstrating compliance with the Bank Secrecy Act, Privacy of Consumer Financial Information and all other federal and state rules and regulations as it pertains to their position at the bank.

Professional & Educational Experience You Bring

A Bachelor’s Degree from four-year College or University and 5-7 years of experience in banking operations and minimum of 2 years management or leadership experience; or equivalent combination of education and experience.

Benefits & Compensation:

Tradition Capital Bank recognizes and values everyone’s unique needs for their careers, families, and individual health. That’s why we offer competitive benefits to promote wellness in our employees and their loved ones, including:

• Healthcare (medical with HSA, dental, and voluntary vision)
• Short-term and long-term disability
• Basic and voluntary life & AD&D insurance
• EAP – Employee Assistance Program
• Flexible spending accounts
• 401(k) with employer match; ability to purchase Bank stock through 401k
• Paid time off & paid holidays
• Family Care Reimbursement (up to $500 annually for 2025)
• Wellness Time (up to 2 hours/week)
• Keystone employee directed giving opportunities (up to $500 for grants and double match dollars)

For this position, we anticipate a pay range between $93,000 and $139,000 annually. Final offers will vary based on individual job-related knowledge, skills, and abilities. This position is eligible for a discretionary annual bonus based on individual and Bank performance.

Work Environment:

• While performing the duties of this job, the employee is regularly required to stand, walk, use hands to type, carry, handle and feel objects, reach with hands and arms, talk or hear. The employee must occasionally lift and/or move up to 25 pounds and more with assistance. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception in the window environment and the ability to adjust focus.
• This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
• Local travel may be required.
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Equal Employment Opportunity Statement

Tradition Capital Bank is an Equal Employment Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; sex; pregnancy, childbirth, and related disabilities; marital status; status with regard to public assistance; disability; genetic information; sexual orientation, off duty usage of lawful products; familial status; status as a patient enrolled in the marijuana registry program; membership or activity in a local commission; citizenship status; uniform servicemember status; and age; or any other protected class under federal, state, or local law.

Notice to Third Party Recruiters

Tradition Capital Bank does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed agreement for recruiting or placement services, Tradition Capital Bank will have no obligation and will not agree to pay any referral or recruiting fee. In the event a recruiter or agency submits a candidate for consideration, Tradition Capital Bank explicitly reserves the right to pursue and/or hire any such candidate(s) without any financial or other obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, will be deemed to be the property of Tradition Capital Bank.