Quality Assurance Technician

$23/hr - $25/hr up to $1,000 quarterly bonus

About Trafera
It's no secret that technology has changed, especially for schools. Competing and staying successful in an ever-evolving world of digital transformation takes more than just a technology friend, it takes a true technology powerhouse.

Based out of St. Paul, Minnesota along with locations in Oklahoma, Louisiana and West Virginia, Trafera is a dynamic and growing company wholly immersed in the K-12 and higher education marketplaces. We provide and service both new and recertified technology ranging from Chromebooks, desktops, mobiles, servers, storage, and networking hardware to our customers. Additionally, Trafera provides support to educators and admins to ensure that the technology we sell can be meaningfully integrated into the student learning experience.

We are passionate about serving not only our customers' needs, but also those of our employees. Working at Trafera, you will be part of an energetic team that shares an enthusiasm to support K-12 schools. We support open, honest, and transparent communication, continual learning, and employee-driven initiatives. Come join us!

Benefits
Our comprehensive rewards package includes:

• Competitive wages 
• Time off including company holidays, floating holidays, and PTO accrual starting at 3 weeks annually
• Medical, Dental and Vision insurance
• Health Savings Account (w/ employer contribution) 
• 401(k) plan with 4% company match and immediate full vesting
• Company paid life, AD&D, and disability insurance
• Peer recognition program

Job Summary:

The Quality Assurance (QA) Technician ensures that all outbound repair and production units meet company quality standards and customer expectations. This role involves verifying build consistency, documenting results, identifying improvement opportunities, and providing quality-related feedback to team members. The QA Technician supports continuous improvement initiatives and plays a key role in achieving team KPIs through efficient and accurate work.

Schedule is Monday - Thursday, 6:30 AM - 5:00 PM

Position Duties/Responsibilities:

• Oversee/complete the creation of the First Article Unit for replication to ensure that the standard is replicable and modeled
• Inspect and verify each unit to ensure it meets build specifications and customer expectations before job closure and shipment
• Document inspection results accurately, including photos and other relevant records before job closure and shipment
• Provide constructive feedback on build quality to Repair Technicians and Production Associates as needed
• Identify and communicate areas for quality improvement and increased efficiency to leads, supervisors, or managers
• Adhere to all customer-specific and unit-specific procedures and processes
• Keep supervisors informed of quality concerns, order status, and team performance daily
• Assist in root cause analysis when issues are identified and suggest corrective actions to prevent recurrence
• Maintain compliance with all company quality standards while contributing to team goals and KPIs
• Ensure all updates to job orders are made accurately and promptly before final closure
• Create and maintain SOP guides as products and variations of builds occur to ensure consistency
• Ensure that customer specific requests are written into the job and ERP system to ensure it is clear and actionable
• Perform other duties as assigned by management

Required Skills/Abilities:

• Strong verbal and written communication skills
• High attention to detail and excellent organizational skills
• Effective time management and ability to meet deadlines
• Strong analytical and problem-solving abilities
• Ability to work well in a fast-paced, team-oriented environment
• Desire and initiative to support continuous process improvement
• Preferred: Proficiency in Microsoft Excel
• Preferred: Experience with ERP systems

Education and Experience:

• High school diploma or equivalent required
• Minimum of 2 years of relevant experience
• Hardware certifications (e.g., A , ACMT) are a plus

Physical Requirements:

• Prolonged periods of sitting and working at a computer
• Must be able to lift and carry up to 50 pounds as needed

EEO Statement

Trafera is proud to be an equal opportunity employer, providing equal opportunity to all employees and applicants based on an individual's qualifications, without regard to race, gender, religion, color, age, national origin, disability, genetic information, sexual orientation, gender identity, familial status, marital status, status with regard to public assistance, local human rights commission activity, amnesty, status as a covered veteran or any other protected factor in accordance with applicable federal, state and local laws.

The hiring process for successful candidates includes successfully completing a team interview and background check. We E-verify all new hires.